PL
Palesa L
1 reviews | Active since Sept 2020
02 Nov 2021, 10:00
bad experience
I'm so disappointed in my experience this time. I app**** on the 13th and have been trying to get feedback on my application and they kept telling me it's pending. Today when I call they say my application has been cancelled.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
02 Nov 2021, 10:16Hi Palesa,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147608
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147608
Regards,
The Mondo Team
Mondo's reply02 Nov 2021, 10:16
Official
Hi Palesa,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147608
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147608
Regards,
The Mondo Team
PL
Palesa L's updateReviewer Update
05 Nov 2021, 12:52I still have not received a call regarding this matter
PL
Palesa L's update05 Nov 2021, 12:52
Reviewer Update
I still have not received a call regarding this matter
Mondo's replyOfficial
05 Nov 2021, 16:11Hi Palesa,
Trust you are well.
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply05 Nov 2021, 16:11
Official
Hi Palesa,
Trust you are well.
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
PL
Palesa L's updateReviewer Update
14 Nov 2021, 10:46I received a call from a friendly consultant on the 12th who provided me with great assistance. Thank you.
PL
Palesa L's update14 Nov 2021, 10:46
Reviewer Update
I received a call from a friendly consultant on the 12th who provided me with great assistance. Thank you.
Mondo's replyOfficial
17 Nov 2021, 16:33Hi Palesa,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply17 Nov 2021, 16:33
Official
Hi Palesa,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team