BAD EXPERIENCE

At first it they started out being so polite and efficient.

I had ordered 2x contracts from the telesales agent. Everything went well and the debited the R99 admin fee. They then told me 7-14 working days for my orders to be delivered. Over the waiting period I called in a few times to just check if there had been any luck with my order. Eventually on the 14th day I called in and I was told that there was no stock of the Samsung Galaxy A10 or the Huawei E5577 mobile router I was told that they would call me in a few hours to confirm stock as it has been coming in. The next day I called back and they said they have the stock of the Samsung Galaxy A10 but its not on the system yet because they are allocating units to pending clients first before showing online and I was told that DSV courier services will call me to verify delivery later that the same day. I waited 2 days with no call received from DSV couriers. I called Mondo again and they said that they had a problem with my Postal code so they could not deliver. I use the postal code for DBN which is 4001 as I am in la lucia. Obviously this was a BIG LIE saying that the postal code is the problem. The next day I receive a call from a lady saying that there is no stock of the Samsung Galaxy A 10 and wanted to know if I would like to purchase a different handset. So I chose the Huawei Y7 PRO 2019 which arrived within 7 days. Its been week since I received the handset but the worst part is that the sim has not been activated. I'M STILL WAITING FOR ACTIVATION Very poor!!! I called in to find out when I can expect delivery of the second order being the Huawei E5577 mobile router and the agent says that the order had been cancelled. Mondo cancelled the order without informing me(THE CUSTOMER). Due to having no stock. All long I have been waiting for something that would never arrive and THAT IS TOTALLY UNFAIR!! So in my good nature I asked if I could change the cancelled order to a cellular deal for another Huawei Y7 PRO that comes with a bluetooth speaker. The agent said no they cannot help me do that and that I will have to apply online again. So I said okay fine I will do so. I have app**** a few times online for the deal waiting for a call back and still waiting several days later. THIS IS REALLY BAD.