DC
Debbie C
1 reviews | Active since Nov 2021
14 Dec 2021, 11:33
Bad decision
Hi So after great service to sign me up and debit my R99 it stopped! I have been on the phone every day since Friday (covid and all) as my sim cards have not been activated i was told 48 hours from delivery and we are now past 1 week! I have told a lady yesterday if this is not resolved by today at 1pm you better send someone to collect the phone and cards. Not renewing my old contract because your offer was better was a Dumb mistake. I do realise you depend on telkom to activate but according to your customer serv agent yesterday the request have been send to a mondo manager to approve?? I await your feedback as this platform is my last resort seeing my calls dont get returned. THE58M
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
14 Dec 2021, 11:40Good day Debbie,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161554
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161554
Regards,
The Mondo Team
Mondo's reply14 Dec 2021, 11:40
Official
Good day Debbie,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161554
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161554
Regards,
The Mondo Team
DC
Debbie C's updateReviewer Update
19 Dec 2021, 16:39Hi MondoI refer to my package with you and telkom. I am cancelling my deal with immediately effect i will keep the phone contract but I AM NO LONGER INTERESTED IN YOUR EXCUSES REGARDING THE DATA SIM CARD - ITS NOT BEEN ACTIVATED ALMOST TWO WEEKS AFTER DELIVERY. I have not received the service i wanted and that is a breach on your side of what you've sold and told me. So cancel it immediately. Not even one phone call after all my complaints regarding activation. You have no business etiquette.I await confirmation thereof immediately and secondly i want some proof that of what i am paying and term for my cellphone i have absolutely nothing for Mondo no contract NOTHING…i even Had to google your phone number.
I have emailed this to ***
Hope this email is correct if not confirm one for cancellations
I have emailed this to ***
Hope this email is correct if not confirm one for cancellations
DC
Debbie C's update19 Dec 2021, 16:39
Reviewer Update
Hi MondoI refer to my package with you and telkom. I am cancelling my deal with immediately effect i will keep the phone contract but I AM NO LONGER INTERESTED IN YOUR EXCUSES REGARDING THE DATA SIM CARD - ITS NOT BEEN ACTIVATED ALMOST TWO WEEKS AFTER DELIVERY. I have not received the service i wanted and that is a breach on your side of what you've sold and told me. So cancel it immediately. Not even one phone call after all my complaints regarding activation. You have no business etiquette.I await confirmation thereof immediately and secondly i want some proof that of what i am paying and term for my cellphone i have absolutely nothing for Mondo no contract NOTHING…i even Had to google your phone number.
I have emailed this to ***
Hope this email is correct if not confirm one for cancellations
I have emailed this to ***
Hope this email is correct if not confirm one for cancellations
Mondo's replyOfficial
19 Dec 2021, 16:44 Good day Debbie,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Kindly note we cannot cancel the sim card only, we will need to cancel the entire contract as the phone and sim card are a package deal.
Please also note this issue has been escalated to the relevant department and we will update you once your activation has been finalized.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Kindly note we cannot cancel the sim card only, we will need to cancel the entire contract as the phone and sim card are a package deal.
Please also note this issue has been escalated to the relevant department and we will update you once your activation has been finalized.
Regards,
The Mondo Team
Mondo's reply19 Dec 2021, 16:44
Official
Good day Debbie,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Kindly note we cannot cancel the sim card only, we will need to cancel the entire contract as the phone and sim card are a package deal.
Please also note this issue has been escalated to the relevant department and we will update you once your activation has been finalized.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Kindly note we cannot cancel the sim card only, we will need to cancel the entire contract as the phone and sim card are a package deal.
Please also note this issue has been escalated to the relevant department and we will update you once your activation has been finalized.
Regards,
The Mondo Team