DR
Dikeledi R
1 reviews | Active since Jul 2020
01 Mar 2021, 09:50
BAD CUSTOMER SERVICE.......THE MOST TERRIBLE ONE FOR THAT MATTER
I am tired of this. I wanted to cancel the debit order so that i could be able to pay telkom myself and this is why. you guys haven't debited my account and the next i will get stupid sms that my account is in arrears. If you can't do that clearly someone is not doing his/her job. it is the 1st of march today and please don not come with a stupid story that there are no insufficient funds.
i need someone to call me who really cares.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
01 Mar 2021, 13:19Good day Dikeledi,
As discussed with Kim, please note that we have escalated your billing query to Telkom to urgently advise what transpired.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your billing query to Telkom to urgently advise what transpired.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply01 Mar 2021, 13:19
Official
Good day Dikeledi,
As discussed with Kim, please note that we have escalated your billing query to Telkom to urgently advise what transpired.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your billing query to Telkom to urgently advise what transpired.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
02 Mar 2021, 17:19Good day Dikeledi,
As discussed with Kim, please note that Telkom has confirmed that your debit dates are set as per your arrangement on the call.
Your query is now resolved and will be closed.
Kindly contact Telkom Customer Care to change your billing method.
Should you have any further queries please feel free to call or email us.
Regards,
Mondo Team
As discussed with Kim, please note that Telkom has confirmed that your debit dates are set as per your arrangement on the call.
Your query is now resolved and will be closed.
Kindly contact Telkom Customer Care to change your billing method.
Should you have any further queries please feel free to call or email us.
Regards,
Mondo Team
Mondo's reply02 Mar 2021, 17:19
Official
Good day Dikeledi,
As discussed with Kim, please note that Telkom has confirmed that your debit dates are set as per your arrangement on the call.
Your query is now resolved and will be closed.
Kindly contact Telkom Customer Care to change your billing method.
Should you have any further queries please feel free to call or email us.
Regards,
Mondo Team
As discussed with Kim, please note that Telkom has confirmed that your debit dates are set as per your arrangement on the call.
Your query is now resolved and will be closed.
Kindly contact Telkom Customer Care to change your billing method.
Should you have any further queries please feel free to call or email us.
Regards,
Mondo Team
DR
Dikeledi R's updateReviewer Update
03 Mar 2021, 15:42Thank you very much Kim for going an extra mile for me. You are one consultant with an excellent customer service. Mondo should be proud to have you and they really need to know that you are for keeps. I am grateful for giving me feedback the day you promised you would. You deserve to be an employer of the month. God Bless You
DR
Dikeledi R's update03 Mar 2021, 15:42
Reviewer Update
Thank you very much Kim for going an extra mile for me. You are one consultant with an excellent customer service. Mondo should be proud to have you and they really need to know that you are for keeps. I am grateful for giving me feedback the day you promised you would. You deserve to be an employer of the month. God Bless You
Mondo's replyOfficial
11 Jan 2023, 14:26Mondo's reply11 Jan 2023, 14:26
Official