Bad customer service
Bad customer service from Bondo, I app**** for data SIM card with Mondo (Telkom) on the 17 May 2023 and I was advice that I will get them SIM card in 7days. The lady who was helping me did everything and set up a debicheck and I have not received it till today. On the 4 May I called Mondo for follow up and the gentleman that was helping me told me that my application was declined. I am a bit confused because the other consultant said it’s approved and the other says something different.
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Replies (3)'s updateReviewer Update
05 May 2023, 07:16Mondo
's update05 May 2023, 07:16
Reviewer Update
Mondo
Mondo's replyOfficial
05 May 2023, 08:10Hi Vusi,
Thank you for reaching out to us.
As per our records, your application is currently in progress.
Once we receive an update, we will advise you accordingly.
We do apologize for the inconvenience caused.
Case Number: RCO390030
Regards,
The Mondo Team
Thank you for reaching out to us.
As per our records, your application is currently in progress.
Once we receive an update, we will advise you accordingly.
We do apologize for the inconvenience caused.
Case Number: RCO390030
Regards,
The Mondo Team
Mondo's reply05 May 2023, 08:10
Official
Hi Vusi,
Thank you for reaching out to us.
As per our records, your application is currently in progress.
Once we receive an update, we will advise you accordingly.
We do apologize for the inconvenience caused.
Case Number: RCO390030
Regards,
The Mondo Team
Thank you for reaching out to us.
As per our records, your application is currently in progress.
Once we receive an update, we will advise you accordingly.
We do apologize for the inconvenience caused.
Case Number: RCO390030
Regards,
The Mondo Team
Mondo's replyOfficial
31 May 2023, 09:11Hi Vusi,
Trust you are well.
Please note that your recent Telkom application has been cancelled.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Telkom application has been cancelled.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply31 May 2023, 09:11
Official
Hi Vusi,
Trust you are well.
Please note that your recent Telkom application has been cancelled.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Telkom application has been cancelled.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team