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TN
Thembi N

1 reviews | Active since May 2020

16 Sept 2021, 09:44

Bad customer service

They are worst network dealer. I have ever experienced. They have delivered the mifi router serial number *** two weeks ago. It's not yet being activated. I have sent several email but no correspondence has been sent to me

0
Replies (7)
Mondo
Mondo's reply16 Sept 2021, 09:59
Official
Hi Thembi,
 
Thank you for taking the time to write to us about your Telkom Activation.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO137133
 
Regards,
 
The Mondo Team
TN
Thembi N's update16 Sept 2021, 10:12
Reviewer Update
I hope I will get joy
Mondo
Mondo's reply16 Sept 2021, 10:15
Official
 Hi Thembi, 

We are looking into your query and you will be updated soon.

Regards,
 
The Mondo Team 
TN
Thembi N's update16 Sept 2021, 10:45
Reviewer Update
Please activate the contract as I am not interested in that we gro voucher
TN
Thembi N's update16 Sept 2021, 10:45
Reviewer Update
Activate it today
Mondo
Mondo's reply16 Sept 2021, 10:49
Official
Hi Thembi,

Trust you are well.

Please note that an urgent activation request has been escalated to the Telkom activations team, to activate your line without the WeGrow voucher.

Once activation is done, we will advise you accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply17 Sept 2021, 09:56
Official
  Hi Thembi,
 
  Trust you are well.
  
  Please note that your Telkom line has been activated.
  
  Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
  
  Your query has been resolved and will be closed.
  
  For further enquiries, you may contact our Customer Care Team.
  
  Regards,
  The Mondo Team