Bad customer service

Good day

I just want to express my dissatisfaction with the service that I received from Mondo.Telkom had a promotion on the PSMART phone recently. A Mondo consultant called me on the 29th May 2018 and took all my details. I was informed that I have to wait 7 to 14 days for delivery. They deducted R99 admin fee and I am still waiting for my phone.After numerous calls to their customer care service and speaking to several consultants. I was informed today 20th June 2018 that there is no stock. I asked them to cancel my contract and was informed that I have to wait for the courier service to deliver the phone then only can I send it back for cancellation. This is the worse company that I ever dealt with. I only saw all the negative comments recently after I already agreed to the processing of the phone contract.