JA
Ja A
1 reviews | Active since Feb 2018
25 Mar 2022, 20:21
Bad customer service
I have been trying to get a router device cancelled. Now I am charged cancelation fee of R2127. I am being sent from Mondo to Mtn. None of these firms have been assisting.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
25 Mar 2022, 21:07 Good day Ja Abrahams,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO202791.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO202791.
Regards,
The Mondo Team
Mondo's reply25 Mar 2022, 21:07
Official
Good day Ja Abrahams,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO202791.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO202791.
Regards,
The Mondo Team
JA
Ja A's updateReviewer Update
03 Apr 2022, 11:34Still waiting for your team to resolve my query and credit my account. No one has even bothered to contact me.
JA
Ja A's update03 Apr 2022, 11:34
Reviewer Update
Still waiting for your team to resolve my query and credit my account. No one has even bothered to contact me.
Mondo's replyOfficial
06 Apr 2022, 09:09Good day,
Please note that a follow-up on credit has been sent to the MTN Billing Team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that a follow-up on credit has been sent to the MTN Billing Team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 09:09
Official
Good day,
Please note that a follow-up on credit has been sent to the MTN Billing Team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that a follow-up on credit has been sent to the MTN Billing Team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
JA
Ja A's updateReviewer Update
06 Apr 2022, 18:53I spoke to Mtn yesterday and they have sent an email you.
JA
Ja A's update06 Apr 2022, 18:53
Reviewer Update
I spoke to Mtn yesterday and they have sent an email you.
Mondo's replyOfficial
06 Apr 2022, 18:58Good Day Ja Abrahams,
Please note we have not yet received feedback from MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note we have not yet received feedback from MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 18:58
Official
Good Day Ja Abrahams,
Please note we have not yet received feedback from MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note we have not yet received feedback from MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team