Bad Customer Service

<p>I agreed upon a 24 month contract with Mondo. Unfortunately the incorrect plan was loaded and after contacting them they recommended that I return the device as they could not meet the original telephonic agreement. </p> <p> </p> <p>I received an email from Telkom and decide to contact them. A customer service consultant informed that the matter was resolved and that the original contact terms could be met. I’m not aware on what was communicated from Mondo’s side but I have send them proof of the unit which i have sent back. Kimona was the responsible person in resolving the matter but Telkom has confirmed that nothing was done from Mondo's side to initiate the cancellation. Telkom then gave me the opportunity to cancel and they are currently in the process of capturing the cancellation.</p> <p> </p> <p>One of my biggest frustrations is the fact that i spent monies on admin fees and courier charges. I have "begged' Mondo services to refund me but this has not been done yet. This case has been pending for longer than a month. It seems as if Mondo is only good at selling products but fail terribly when it comes to after service. This is beyond pathetic and i strongly suggest that consumers do not ingage in any contracts with Mondo. I have tried to make contact with Kimona both telephonically and via email but she seems way to busy to attend to me. <br /><br /></p> <p>for the lastime please refund my monies!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p>