MR
Mmatseba R
1 reviews | Active since Sept 2021
07 Sept 2021, 10:39
Bad customer service
I'm really disappointed with Mondo, the level of dishonest from their consultants is very sickening. I have been trying to call since last week I couldn't get through. May you kindly come collect your device and cancel the contract
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
07 Sept 2021, 10:46Hi Mmatseba,
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135092
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135092
Regards,
The Mondo Team
Mondo's reply07 Sept 2021, 10:46
Official
Hi Mmatseba,
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135092
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135092
Regards,
The Mondo Team
Mondo's replyOfficial
12 Oct 2021, 08:34Hi Mmatseba,
Trust you are well.
As discussed with Nicole, please note that your dispute has been deemed Valid, therefore, a cancellation has been submitted to Telkom.
Kindly note that an urgent activation for your Wi-Fi Router line has been escalated to the Telkom activations team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your dispute has been deemed Valid, therefore, a cancellation has been submitted to Telkom.
Kindly note that an urgent activation for your Wi-Fi Router line has been escalated to the Telkom activations team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply12 Oct 2021, 08:34
Official
Hi Mmatseba,
Trust you are well.
As discussed with Nicole, please note that your dispute has been deemed Valid, therefore, a cancellation has been submitted to Telkom.
Kindly note that an urgent activation for your Wi-Fi Router line has been escalated to the Telkom activations team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your dispute has been deemed Valid, therefore, a cancellation has been submitted to Telkom.
Kindly note that an urgent activation for your Wi-Fi Router line has been escalated to the Telkom activations team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Oct 2021, 15:46Hi Mmatseba,
Trust you are well.
As discussed with Nicole, please note that cancellation has been done for the extra SIM card.
Kindly note that your Wi-Fi router line has been activated, therefore, you will now received connectivity.
An email has been sent to you, regarding your refund.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that cancellation has been done for the extra SIM card.
Kindly note that your Wi-Fi router line has been activated, therefore, you will now received connectivity.
An email has been sent to you, regarding your refund.
Regards,
The Mondo Team
Mondo's reply15 Oct 2021, 15:46
Official
Hi Mmatseba,
Trust you are well.
As discussed with Nicole, please note that cancellation has been done for the extra SIM card.
Kindly note that your Wi-Fi router line has been activated, therefore, you will now received connectivity.
An email has been sent to you, regarding your refund.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that cancellation has been done for the extra SIM card.
Kindly note that your Wi-Fi router line has been activated, therefore, you will now received connectivity.
An email has been sent to you, regarding your refund.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Feb 2022, 15:24Hi Mmatseba,
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 15:24
Official
Hi Mmatseba,
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team