Bad Customer Experience

On the 5th-December-2022 I app**** for a mobile contract with Mondo (Telkom), I was told that delivery will commence as soon as the delivery amount has been debited, the amount was debited on 20th-December-2022 and a few days after the debit amount was deducted I got and sms saying that the contract phone they suggested is out of stock, no I called in customer services and I spoke to Ntombi who was not so friendly my query was, when can I expect my order or is there another option which will be swift she failed to give me an exact date as to when I can expect my mobile. Can someone contact me with my order and I ask that I please be taken serious, I'm not prepared to wait any longer. This is Not Good Customer Experience and I don't know how much longer I must wait.