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NNDWELENI N
1 reviews | Active since Mar 2023
04 Sept 2023, 13:48
Bad contract management
They promised to stop billing after I log request regarding the contract that I didn't activate with Telkom, instead of cancellation they only pause since they start debiting after few months, I called customer service as well walk in to Telkom without help, they not concerned about bad credit record that they placing me on, they even refusing to return the money they debited ********ly
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Mondo's replyOfficial
04 Sept 2023, 15:57Hi NNDWELENI N,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO433731
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO433731
Regards,
The Mondo Team
Mondo's reply04 Sept 2023, 15:57
Official
Hi NNDWELENI N,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO433731
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO433731
Regards,
The Mondo Team