NN
NNDWELENI N
1 reviews | Active since Mar 2023
08 Mar 2023, 08:57
Bad contract management
After a call and confirmation, no contract sent, they debited admin fee but still no contract documents sent, they sent device but still no contract details, tried to return the device since it wasn't opened yet but to no Vail despite several call without success
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
08 Mar 2023, 09:02Good day Nndweleni,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO360998
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO360998
Regards,
The Mondo Team
Best regards,
Mondo's reply08 Mar 2023, 09:02
Official
Good day Nndweleni,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO360998
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO360998
Regards,
The Mondo Team
Best regards,
NN
NNDWELENI N's updateReviewer Update
08 Mar 2023, 10:38Also note, I went to Telkom customer service, they don't have contract details or subscription fee on their system, only black contract
NN
NNDWELENI N's update08 Mar 2023, 10:38
Reviewer Update
Also note, I went to Telkom customer service, they don't have contract details or subscription fee on their system, only black contract
Mondo's replyOfficial
11 Mar 2023, 14:10Hi Nndweleni,
Trust you are well.
Please note that you may view the general terms and conditions on the Telkom website (https://group.telkom.co.za//about_us/regulatory/terms-and-conditions.shtml)
Kindly see your contract breakdown below.
Package Name:
Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months
Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Deal 1 - Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months:
Device:
Hisense E60 64GB
Benefits:
https://www.mondo.co.za/mobile/packages/telkom/flexon-2
Subscription: R215 per month
Duration: 24-month contract
Deal 2 - Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months:
Sim only deal
Benefits:
20GB Telkom Anytime per month for 24 months
20GB Telkom Night-Surfer per month for 24 months
Subscription: R99 per month
Duration: 24-month contract
Total Subscription for both deals: R215 + R99 = R314
These contracts are on a 24-month contract.
Cancellation Period:
You may cancel these contracts within 7 days after activation.
If you require a cancellation out of the 7 days, you may contact Telkom on 081180 to request an early termination.
You may download the Telkom App in order to track your bill and data usage.
Remember - the sale call recording is also proof of your contract.
Should you require the sale call recording, you may follow the below.
You may use the above communication as proof of contract.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that you may view the general terms and conditions on the Telkom website (https://group.telkom.co.za//about_us/regulatory/terms-and-conditions.shtml)
Kindly see your contract breakdown below.
Package Name:
Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months
Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Deal 1 - Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months:
Device:
Hisense E60 64GB
Benefits:
https://www.mondo.co.za/mobile/packages/telkom/flexon-2
- 2GB All Network Data per month for 24 months
- 500 Telkom-to-Telkom Minutes per month for 24 months
- 75 All Network Minutes per month for 24 months
- 500 SMSs
- 20GB once-off data
Subscription: R215 per month
Duration: 24-month contract
Deal 2 - Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months:
Sim only deal
Benefits:
20GB Telkom Anytime per month for 24 months
20GB Telkom Night-Surfer per month for 24 months
Subscription: R99 per month
Duration: 24-month contract
Total Subscription for both deals: R215 + R99 = R314
These contracts are on a 24-month contract.
Cancellation Period:
You may cancel these contracts within 7 days after activation.
If you require a cancellation out of the 7 days, you may contact Telkom on 081180 to request an early termination.
You may download the Telkom App in order to track your bill and data usage.
Remember - the sale call recording is also proof of your contract.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
You may use the above communication as proof of contract.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Mar 2023, 14:10
Official
Hi Nndweleni,
Trust you are well.
Please note that you may view the general terms and conditions on the Telkom website (https://group.telkom.co.za//about_us/regulatory/terms-and-conditions.shtml)
Kindly see your contract breakdown below.
Package Name:
Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months
Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Deal 1 - Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months:
Device:
Hisense E60 64GB
Benefits:
https://www.mondo.co.za/mobile/packages/telkom/flexon-2
Subscription: R215 per month
Duration: 24-month contract
Deal 2 - Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months:
Sim only deal
Benefits:
20GB Telkom Anytime per month for 24 months
20GB Telkom Night-Surfer per month for 24 months
Subscription: R99 per month
Duration: 24-month contract
Total Subscription for both deals: R215 + R99 = R314
These contracts are on a 24-month contract.
Cancellation Period:
You may cancel these contracts within 7 days after activation.
If you require a cancellation out of the 7 days, you may contact Telkom on 081180 to request an early termination.
You may download the Telkom App in order to track your bill and data usage.
Remember - the sale call recording is also proof of your contract.
Should you require the sale call recording, you may follow the below.
You may use the above communication as proof of contract.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that you may view the general terms and conditions on the Telkom website (https://group.telkom.co.za//about_us/regulatory/terms-and-conditions.shtml)
Kindly see your contract breakdown below.
Package Name:
Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months
Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Deal 1 - Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months:
Device:
Hisense E60 64GB
Benefits:
https://www.mondo.co.za/mobile/packages/telkom/flexon-2
- 2GB All Network Data per month for 24 months
- 500 Telkom-to-Telkom Minutes per month for 24 months
- 75 All Network Minutes per month for 24 months
- 500 SMSs
- 20GB once-off data
Subscription: R215 per month
Duration: 24-month contract
Deal 2 - Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months:
Sim only deal
Benefits:
20GB Telkom Anytime per month for 24 months
20GB Telkom Night-Surfer per month for 24 months
Subscription: R99 per month
Duration: 24-month contract
Total Subscription for both deals: R215 + R99 = R314
These contracts are on a 24-month contract.
Cancellation Period:
You may cancel these contracts within 7 days after activation.
If you require a cancellation out of the 7 days, you may contact Telkom on 081180 to request an early termination.
You may download the Telkom App in order to track your bill and data usage.
Remember - the sale call recording is also proof of your contract.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
You may use the above communication as proof of contract.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
11 Mar 2023, 14:10 Hi Nndweleni,
Trust you are well.
Please note that you may view the general terms and conditions on the Telkom website (https://group.telkom.co.za//about_us/regulatory/terms-and-conditions.shtml)
Kindly see your contract breakdown below.
Package Name:
Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months
Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Deal 1 - Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months:
Device:
Hisense E60 64GB
Benefits:
https://www.mondo.co.za/mobile/packages/telkom/flexon-2
Subscription: R215 per month
Duration: 24-month contract
Deal 2 - Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months:
Sim only deal
Benefits:
20GB Telkom Anytime per month for 24 months
20GB Telkom Night-Surfer per month for 24 months
Subscription: R99 per month
Duration: 24-month contract
Total Subscription for both deals: R215 + R99 = R314
These contracts are on a 24-month contract.
Cancellation Period:
You may cancel these contracts within 7 days after activation.
If you require a cancellation out of the 7 days, you may contact Telkom on 081180 to request an early termination.
You may download the Telkom App in order to track your bill and data usage.
Remember - the sale call recording is also proof of your contract.
Should you require the sale call recording, you may follow the below.
You may use the above communication as proof of contract.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that you may view the general terms and conditions on the Telkom website (https://group.telkom.co.za//about_us/regulatory/terms-and-conditions.shtml)
Kindly see your contract breakdown below.
Package Name:
Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months
Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Deal 1 - Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months:
Device:
Hisense E60 64GB
Benefits:
https://www.mondo.co.za/mobile/packages/telkom/flexon-2
- 2GB All Network Data per month for 24 months
- 500 Telkom-to-Telkom Minutes per month for 24 months
- 75 All Network Minutes per month for 24 months
- 500 SMSs
- 20GB once-off data
Subscription: R215 per month
Duration: 24-month contract
Deal 2 - Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months:
Sim only deal
Benefits:
20GB Telkom Anytime per month for 24 months
20GB Telkom Night-Surfer per month for 24 months
Subscription: R99 per month
Duration: 24-month contract
Total Subscription for both deals: R215 + R99 = R314
These contracts are on a 24-month contract.
Cancellation Period:
You may cancel these contracts within 7 days after activation.
If you require a cancellation out of the 7 days, you may contact Telkom on 081180 to request an early termination.
You may download the Telkom App in order to track your bill and data usage.
Remember - the sale call recording is also proof of your contract.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
You may use the above communication as proof of contract.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Mar 2023, 14:10
Official
Hi Nndweleni,
Trust you are well.
Please note that you may view the general terms and conditions on the Telkom website (https://group.telkom.co.za//about_us/regulatory/terms-and-conditions.shtml)
Kindly see your contract breakdown below.
Package Name:
Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months
Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Deal 1 - Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months:
Device:
Hisense E60 64GB
Benefits:
https://www.mondo.co.za/mobile/packages/telkom/flexon-2
Subscription: R215 per month
Duration: 24-month contract
Deal 2 - Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months:
Sim only deal
Benefits:
20GB Telkom Anytime per month for 24 months
20GB Telkom Night-Surfer per month for 24 months
Subscription: R99 per month
Duration: 24-month contract
Total Subscription for both deals: R215 + R99 = R314
These contracts are on a 24-month contract.
Cancellation Period:
You may cancel these contracts within 7 days after activation.
If you require a cancellation out of the 7 days, you may contact Telkom on 081180 to request an early termination.
You may download the Telkom App in order to track your bill and data usage.
Remember - the sale call recording is also proof of your contract.
Should you require the sale call recording, you may follow the below.
You may use the above communication as proof of contract.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that you may view the general terms and conditions on the Telkom website (https://group.telkom.co.za//about_us/regulatory/terms-and-conditions.shtml)
Kindly see your contract breakdown below.
Package Name:
Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months
Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Deal 1 - Hisense E60 64GB on Telkom FlexOn 2 TopUp @ R215 x 24 Months:
Device:
Hisense E60 64GB
Benefits:
https://www.mondo.co.za/mobile/packages/telkom/flexon-2
- 2GB All Network Data per month for 24 months
- 500 Telkom-to-Telkom Minutes per month for 24 months
- 75 All Network Minutes per month for 24 months
- 500 SMSs
- 20GB once-off data
Subscription: R215 per month
Duration: 24-month contract
Deal 2 - Sim Only on 20GB LTE Wireless (TU) @ R99 x 24 Months:
Sim only deal
Benefits:
20GB Telkom Anytime per month for 24 months
20GB Telkom Night-Surfer per month for 24 months
Subscription: R99 per month
Duration: 24-month contract
Total Subscription for both deals: R215 + R99 = R314
These contracts are on a 24-month contract.
Cancellation Period:
You may cancel these contracts within 7 days after activation.
If you require a cancellation out of the 7 days, you may contact Telkom on 081180 to request an early termination.
You may download the Telkom App in order to track your bill and data usage.
Remember - the sale call recording is also proof of your contract.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
You may use the above communication as proof of contract.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
NN
NNDWELENI N's updateReviewer Update
18 Apr 2023, 09:07Thank you for speedily resolving the issue above
NN
NNDWELENI N's update18 Apr 2023, 09:07
Reviewer Update
Thank you for speedily resolving the issue above
Mondo's replyOfficial
18 Apr 2023, 09:14Hi Nndweleni,
You are most welcome.
Regards,
The Mondo Team
You are most welcome.
Regards,
The Mondo Team
Best regards,
Mondo's reply18 Apr 2023, 09:14
Official
Hi Nndweleni,
You are most welcome.
Regards,
The Mondo Team
You are most welcome.
Regards,
The Mondo Team
Best regards,