AM
Annah M
1 reviews | Active since Sept 2021
30 Aug 2022, 13:25
Bad Company ever
The worst company ever I have been calling them for 2 years now for them to cancel the contract they made a mistake in the first place but till today is still on going now Mtn has taken me to Lawyers saying I'm owing them for something I'm not using. Every time I contact Mondo they keep telling me that they made a payment to Mtn and when I call Mtn has not received anything from Mondo. I'm tired now my credit record is messed up now because of this account cos it says that I have missed payments Mondo department I send emails every chance I get and the response I get always is that the matter has been escalated till now. Solve this issue please
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Replies (4)0
Replies (4)
Mondo's replyOfficial
30 Aug 2022, 13:28Good day Annah,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO188664
Regards,
The Mondo Team
Mondo's reply30 Aug 2022, 13:28
Official
Good day Annah,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO188664
Regards,
The Mondo Team
AM
Annah M's updateReviewer Update
01 Sept 2022, 16:10And is the 1st September and im still waiting for their call like they always say they will and never.
AM
Annah M's update01 Sept 2022, 16:10
Reviewer Update
And is the 1st September and im still waiting for their call like they always say they will and never.
AM
Annah M's updateReviewer Update
05 Sept 2022, 12:21I'm so frustrated with this company last when I talked to the consultant they assured me that the month of August will not finish until I get a feedback from them but I am still waiting, and their reply after I wrote a review was that the consultant will contact me it was on the 30th August till now on the 5th I'm still waiting for the call.
AM
Annah M's update05 Sept 2022, 12:21
Reviewer Update
I'm so frustrated with this company last when I talked to the consultant they assured me that the month of August will not finish until I get a feedback from them but I am still waiting, and their reply after I wrote a review was that the consultant will contact me it was on the 30th August till now on the 5th I'm still waiting for the call.
Mondo's replyOfficial
20 Oct 2022, 10:00Hi Annah,
Trust you are well.
Thank you for the above response.
We do apologize for the delay and inconvenience caused.
Please send us your bank statements that reflect MTNs deductions for the MTN contract.
You may send your statements to ***.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We do apologize for the delay and inconvenience caused.
Please send us your bank statements that reflect MTNs deductions for the MTN contract.
You may send your statements to ***.
Regards,
The Mondo Team
Mondo's reply20 Oct 2022, 10:00
Official
Hi Annah,
Trust you are well.
Thank you for the above response.
We do apologize for the delay and inconvenience caused.
Please send us your bank statements that reflect MTNs deductions for the MTN contract.
You may send your statements to ***.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We do apologize for the delay and inconvenience caused.
Please send us your bank statements that reflect MTNs deductions for the MTN contract.
You may send your statements to ***.
Regards,
The Mondo Team