BAD CLIENT SERVICE

Item: Mondo
Rating: 1
Author: Vernon D

I got great service from the agent from Mondo her name is Lisa as i said she called me back when my airtime ran out, she advised me i will receive feedback on Friday 26th feb from my application i did online for MTN on Monday the 21st Feb. Today is the 28th Feb no feedback. Mtn online site sent me an email i will get feeback within 48hours of my application this turnaround time was not met and it is bad business practice for online business. Im deeply disappointed with my Online service from Mtn and Mondo businesses is struggling due to COVID-19 but it seems they don't want business if they not coming back to customers. I regret doing an online application i even canceled my instore application due to the Online Ad had a better deal.

Helpful (0)

Replies (2)

Mondo's replyOfficial

28 Feb 2021, 13:44

Good day Vernon We have received your query. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team

Mondo's reply28 Feb 2021, 13:44

Official

Good day Vernon We have received your query. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team

Vernon D's updateReviewer Update

28 Feb 2021, 14:38

Thanks foe the reply i hope the deal with still stand because its March tomorrow, i don't feel like taking the deal because of the type of service i received I'm just scared of the after sales service i will receive if the before service is so bad

Vernon D's update28 Feb 2021, 14:38

Reviewer Update