dS
danie S
1 reviews | Active since Jul 2018
12 May 2022, 17:10
Bad call centre
My firs contract was handled good but activation took long now with my second contract i was approved got the sms and all even a email with a link to chet the policy that was taken out for insurance purposes call agent said i am approved and that they will debt i even asked if she was sure that I'm approved again yes now when i phone its canceled or reasons i dont know what good service
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
13 May 2022, 09:04Good day Danie,
Thank you for taking the time to write to us about the above query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO194577
Regards,
The Mondo Team
Thank you for taking the time to write to us about the above query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO194577
Regards,
The Mondo Team
Mondo's reply13 May 2022, 09:04
Official
Good day Danie,
Thank you for taking the time to write to us about the above query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO194577
Regards,
The Mondo Team
Thank you for taking the time to write to us about the above query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO194577
Regards,
The Mondo Team
dS
danie S's updateReviewer Update
20 May 2022, 16:12Im still waiting for you to get back to me
dS
danie S's update20 May 2022, 16:12
Reviewer Update
Im still waiting for you to get back to me
Mondo's replyOfficial
23 May 2022, 16:22Hi Danie,
Please note that your recent Telkom application reflects as declined.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Your query will now be closed.
Regards,
The Mondo Team
Please note that your recent Telkom application reflects as declined.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply23 May 2022, 16:22
Official
Hi Danie,
Please note that your recent Telkom application reflects as declined.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Your query will now be closed.
Regards,
The Mondo Team
Please note that your recent Telkom application reflects as declined.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Your query will now be closed.
Regards,
The Mondo Team
dS
danie S's updateReviewer Update
23 May 2022, 20:18So what happened to the approved application i would like to request the recordind of that application
dS
danie S's update23 May 2022, 20:18
Reviewer Update
So what happened to the approved application i would like to request the recordind of that application
Mondo's replyOfficial
24 May 2022, 08:30Hi Danie,
Please note that the only other Telkom application we pick up for you was done in March. You have received delivery and this line was activated in March.
Regards,
The Mondo Team
Please note that the only other Telkom application we pick up for you was done in March. You have received delivery and this line was activated in March.
Regards,
The Mondo Team
Mondo's reply24 May 2022, 08:30
Official
Hi Danie,
Please note that the only other Telkom application we pick up for you was done in March. You have received delivery and this line was activated in March.
Regards,
The Mondo Team
Please note that the only other Telkom application we pick up for you was done in March. You have received delivery and this line was activated in March.
Regards,
The Mondo Team
dS
danie S's updateReviewer Update
26 May 2022, 10:02On the 04/06/2022 i want that recording
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danie S's update26 May 2022, 10:02
Reviewer Update
On the 04/06/2022 i want that recording
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danie S's updateReviewer Update
26 May 2022, 10:06- Welcome to Mondo Danie, your FREE To You Mondo Contract Protect Policy is active. View your policy here: https://mondo.mo.biz/t/pMhql NO DATA REQUIRED
dS
danie S's update26 May 2022, 10:06
Reviewer Update
- Welcome to Mondo Danie, your FREE To You Mondo Contract Protect Policy is active. View your policy here: https://mondo.mo.biz/t/pMhql NO DATA REQUIRED
dS
danie S's updateReviewer Update
26 May 2022, 10:08Hi Danie. Thanks for choosing Mondo. Your Telkom application is being processed and we will update you on SMS soon. Mondo this is the 1st msg that i received on the 6/4/22
dS
danie S's update26 May 2022, 10:08
Reviewer Update
Hi Danie. Thanks for choosing Mondo. Your Telkom application is being processed and we will update you on SMS soon. Mondo this is the 1st msg that i received on the 6/4/22
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danie S's updateReviewer Update
26 May 2022, 10:14Nr 1 was sent on the 6/4/22 at 18:06
dS
danie S's update26 May 2022, 10:14
Reviewer Update
Nr 1 was sent on the 6/4/22 at 18:06
Mondo's replyOfficial
26 May 2022, 10:19Good day Danie,
Please note that the vetting status of your Telkom application reflects as declined.
Kindly note that in order to obtain the sale call recording, you may follow the below steps.
An SMS has also been sent with the above process.
For further assistance, please send an email to *** or contact us at ***.
Regards,
The Mondo Team
Please note that the vetting status of your Telkom application reflects as declined.
Kindly note that in order to obtain the sale call recording, you may follow the below steps.
- Visit your nearest Telkom Direct Store
- Whilst at the store, contact us on ***
- Our Customer Care Team will complete authentication and will thereafter speak to the store consultant
- An email with the sale call recording will be sent to the store's email address
An SMS has also been sent with the above process.
For further assistance, please send an email to *** or contact us at ***.
Regards,
The Mondo Team
Mondo's reply26 May 2022, 10:19
Official
Good day Danie,
Please note that the vetting status of your Telkom application reflects as declined.
Kindly note that in order to obtain the sale call recording, you may follow the below steps.
An SMS has also been sent with the above process.
For further assistance, please send an email to *** or contact us at ***.
Regards,
The Mondo Team
Please note that the vetting status of your Telkom application reflects as declined.
Kindly note that in order to obtain the sale call recording, you may follow the below steps.
- Visit your nearest Telkom Direct Store
- Whilst at the store, contact us on ***
- Our Customer Care Team will complete authentication and will thereafter speak to the store consultant
- An email with the sale call recording will be sent to the store's email address
An SMS has also been sent with the above process.
For further assistance, please send an email to *** or contact us at ***.
Regards,
The Mondo Team