Bad business practice!

Afyer being conta yed by a Mondo Telkom representative, I was led to believe I am receiving an upgrade to my current Telkom contract.

Upon receipt of my new handset, I contacted Mondo to do a sim swop / activation. They advised me that this contract is not an upgrade, but another contract on my account!

I immediately returned the handset to the company, and told the Mondo call centre agents to NOT activate the service, and it was logged onto their system.

They ignored the instruction, and the account was activated against my direct wishes. I have no been billed and the amounts have been debited off my account.

This is bad business practice and *********.