PR
Pieter R
1 reviews | Active since Aug 2016
27 Nov 2020, 07:54
BAD BAD SERVICE AND LIES
I have taken out a Contract 12 Month ago, but never received the product that i pay for. The product sold to me was a 80 GB per month 40 GB Day time and 40 GB Night on MTN for R 299 - 00 per month.
I have lodge a claim at MTN and due to the fact that they send me to MONDO they just referred me to MONDO. MTN Refuse to take ownership, and closed the door from there side.
So i went to MONDO, First they tried to send a ********** Contract but when i requited the recording for the call, the contract does not Support the Call, and they admit to be wrong as there was no further way out. From there just bunch of lies this people can dish up. There senior Management "was contacted and Emailed" and they are in process of refunding me. I received an SMS that they are busy with my query on 26/11/2020 after waiting for feedback from 24/11/2020 that would have been issued i a hour or so. The same night that they claim that they are busy with sorting out my problem, a debit order was deducted. To me this is contradiction of the SMS and promises received, and does not support their promises.
I would highly recommend to avoid business with this company as you will pay for what you agreed to, and not receive the product. After that it is just a bunch of lies, whilst they quietly try to keep you calm, and take another cut from the pie.
Stay away.
Helpful (0)
Replies (14)0
Replies (14)
Mondo's replyOfficial
27 Nov 2020, 07:55Hi Pieter,
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's reply27 Nov 2020, 07:55
Official
Hi Pieter,
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
PR
Pieter R's updateReviewer Update
27 Nov 2020, 08:31Why do you want to call??????
Resolve this issue before COB. This is what you should do. What are we going to talk about?
Talk to Nicole Nair and her Superior, if you want to talk. I am done talking, i want action.
Resolve this issue before COB. This is what you should do. What are we going to talk about?
Talk to Nicole Nair and her Superior, if you want to talk. I am done talking, i want action.
PR
Pieter R's update27 Nov 2020, 08:31
Reviewer Update
Why do you want to call??????
Resolve this issue before COB. This is what you should do. What are we going to talk about?
Talk to Nicole Nair and her Superior, if you want to talk. I am done talking, i want action.
Resolve this issue before COB. This is what you should do. What are we going to talk about?
Talk to Nicole Nair and her Superior, if you want to talk. I am done talking, i want action.
Mondo's replyOfficial
27 Nov 2020, 08:33Hi Pieter,
Please note that Nicole and team are working around the clock to resolve your query.
Nicole will be in contact with you to provide an update.
Regards
The Mondo Team
Please note that Nicole and team are working around the clock to resolve your query.
Nicole will be in contact with you to provide an update.
Regards
The Mondo Team
Mondo's reply27 Nov 2020, 08:33
Official
Hi Pieter,
Please note that Nicole and team are working around the clock to resolve your query.
Nicole will be in contact with you to provide an update.
Regards
The Mondo Team
Please note that Nicole and team are working around the clock to resolve your query.
Nicole will be in contact with you to provide an update.
Regards
The Mondo Team
PR
Pieter R's updateReviewer Update
27 Nov 2020, 08:36If this was the truth, why did the debit order went off last night????????????
PR
Pieter R's update27 Nov 2020, 08:36
Reviewer Update
If this was the truth, why did the debit order went off last night????????????
Mondo's replyOfficial
27 Nov 2020, 08:39Hi Pieter,
As a trade partner we do not have access to stop debits with the network service provider.
We are however liaising with the network service provider to arrange for you to be credited ASAP.
Regards
The Mondo Team
As a trade partner we do not have access to stop debits with the network service provider.
We are however liaising with the network service provider to arrange for you to be credited ASAP.
Regards
The Mondo Team
Mondo's reply27 Nov 2020, 08:39
Official
Hi Pieter,
As a trade partner we do not have access to stop debits with the network service provider.
We are however liaising with the network service provider to arrange for you to be credited ASAP.
Regards
The Mondo Team
As a trade partner we do not have access to stop debits with the network service provider.
We are however liaising with the network service provider to arrange for you to be credited ASAP.
Regards
The Mondo Team
PR
Pieter R's updateReviewer Update
27 Nov 2020, 08:47No on the 24th it would have been resolved within an hour or so. So you think the best will be to talk to MTN on Helo Peter regarding this problem. Remember they reduced to take ownership and accused you?
PR
Pieter R's update27 Nov 2020, 08:47
Reviewer Update
No on the 24th it would have been resolved within an hour or so. So you think the best will be to talk to MTN on Helo Peter regarding this problem. Remember they reduced to take ownership and accused you?
PR
Pieter R's updateReviewer Update
27 Nov 2020, 08:54 Hi Pieter,
We submitted the cancellation on the 24th November however we could not stop the debit as your were already invoiced.
The request to stop the debit needs to be given approximately 10 working days prior to billing.
We apologize for the inconvenience caused and will ensure that you are credited.
Regards
Private from MONDO.
We submitted the cancellation on the 24th November however we could not stop the debit as your were already invoiced.
The request to stop the debit needs to be given approximately 10 working days prior to billing.
We apologize for the inconvenience caused and will ensure that you are credited.
Regards
Private from MONDO.
PR
Pieter R's update27 Nov 2020, 08:54
Reviewer Update
Hi Pieter,
We submitted the cancellation on the 24th November however we could not stop the debit as your were already invoiced.
The request to stop the debit needs to be given approximately 10 working days prior to billing.
We apologize for the inconvenience caused and will ensure that you are credited.
Regards
Private from MONDO.
We submitted the cancellation on the 24th November however we could not stop the debit as your were already invoiced.
The request to stop the debit needs to be given approximately 10 working days prior to billing.
We apologize for the inconvenience caused and will ensure that you are credited.
Regards
Private from MONDO.
Mondo's replyOfficial
27 Nov 2020, 08:55Hi Pieter,
We will revert with feedback.
Regards
The Mondo Team
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply27 Nov 2020, 08:55
Official
Hi Pieter,
We will revert with feedback.
Regards
The Mondo Team
We will revert with feedback.
Regards
The Mondo Team
PR
Pieter R's updateReviewer Update
27 Nov 2020, 08:57Lets keep this public. I see it as my duty to warn People against companies like yours.
Why was i invoiced for this? It was already determined that the on 18/11/2020 that there is a problem and the claim is valid????
Why was i invoiced for this? It was already determined that the on 18/11/2020 that there is a problem and the claim is valid????
PR
Pieter R's update27 Nov 2020, 08:57
Reviewer Update
Lets keep this public. I see it as my duty to warn People against companies like yours.
Why was i invoiced for this? It was already determined that the on 18/11/2020 that there is a problem and the claim is valid????
Why was i invoiced for this? It was already determined that the on 18/11/2020 that there is a problem and the claim is valid????
PR
Pieter R's updateReviewer Update
27 Nov 2020, 10:08Follow up!
PR
Pieter R's update27 Nov 2020, 10:08
Reviewer Update
Follow up!
Mondo's replyOfficial
27 Nov 2020, 10:10 Hi Pieter,
We will revert with feedback.
Regards
The Mondo Team
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply27 Nov 2020, 10:10
Official
Hi Pieter,
We will revert with feedback.
Regards
The Mondo Team
We will revert with feedback.
Regards
The Mondo Team
PR
Pieter R's updateReviewer Update
27 Nov 2020, 11:05Hi Just to follow up?
PR
Pieter R's update27 Nov 2020, 11:05
Reviewer Update
Hi Just to follow up?
PR
Pieter R's updateReviewer Update
03 Dec 2020, 07:11I am still waiting for my Money you took, and never render the service of.
Also see my new review. I will put one up every day from now on, till my money is back in my bank account.
Also see my new review. I will put one up every day from now on, till my money is back in my bank account.
PR
Pieter R's update03 Dec 2020, 07:11
Reviewer Update
I am still waiting for my Money you took, and never render the service of.
Also see my new review. I will put one up every day from now on, till my money is back in my bank account.
Also see my new review. I will put one up every day from now on, till my money is back in my bank account.
Mondo's replyOfficial
04 Dec 2020, 08:43 Hi Pieter,
As per your email communication with Nicole, you were advised that the credit/refund will reflect today.
Should you have any further queries please feel free to email us or call us.
Regards
The Mondo Team
As per your email communication with Nicole, you were advised that the credit/refund will reflect today.
Should you have any further queries please feel free to email us or call us.
Regards
The Mondo Team
Mondo's reply04 Dec 2020, 08:43
Official
Hi Pieter,
As per your email communication with Nicole, you were advised that the credit/refund will reflect today.
Should you have any further queries please feel free to email us or call us.
Regards
The Mondo Team
As per your email communication with Nicole, you were advised that the credit/refund will reflect today.
Should you have any further queries please feel free to email us or call us.
Regards
The Mondo Team