SM
Sheila M
1 reviews | Active since Sept 2021
28 Sept 2021, 12:39
Bad bad service
Mondo and MTN service is ridiculous, i regret the day I spoke to their consultant. I requested cancelation with Mondo and MTN its been 4 weeks now. I called, send emails and no one is getting back to me. They deducted my R65 without my concern and that was not part of agreement.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
28 Sept 2021, 13:43Hi Sheila,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138697
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138697
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 13:43
Official
Hi Sheila,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138697
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138697
Regards,
The Mondo Team
SM
Sheila M's updateReviewer Update
28 Sept 2021, 15:38Mondo and MTN response is not helpful. They keep on saying one of our consultants will get back to you but nothing.
SM
Sheila M's update28 Sept 2021, 15:38
Reviewer Update
Mondo and MTN response is not helpful. They keep on saying one of our consultants will get back to you but nothing.
Mondo's replyOfficial
28 Sept 2021, 16:22Hi Sheila,
Trust you are well.
As discussed with Mondo, please note that your MTN line was cancelled.
Kindly note that we will send a request to our finance team to process a refund for the amount which was deducted.
Refund will reflect into your account at the end of next week.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your MTN line was cancelled.
Kindly note that we will send a request to our finance team to process a refund for the amount which was deducted.
Refund will reflect into your account at the end of next week.
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 16:22
Official
Hi Sheila,
Trust you are well.
As discussed with Mondo, please note that your MTN line was cancelled.
Kindly note that we will send a request to our finance team to process a refund for the amount which was deducted.
Refund will reflect into your account at the end of next week.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your MTN line was cancelled.
Kindly note that we will send a request to our finance team to process a refund for the amount which was deducted.
Refund will reflect into your account at the end of next week.
Regards,
The Mondo Team