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1 reviews | Active since May 2016

05 Dec 2018, 09:30

Bad, bad service...

I ordered a phone on black friday. Phoned the following week only to be told something went wrong and that a consultant will contact me to get further details that's required. Since then I've since contacted them 5 times and they've escalated it now 5 times as well. Still nothing. Very, very poor service!!!!!!!!!!!!!!!!!!

0
Replies (5)
Mondo
Mondo's reply05 Dec 2018, 10:01
Official
Good Day Cilliers,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
's update06 Dec 2018, 15:10
Reviewer Update
Very impressed with customer services! Within a day and a half everything was sorted. Thank you very much!!!
Mondo
Mondo's reply13 Dec 2018, 12:02
Official
Good Day Cilliers,

As discussed with Kimona, you have received your device and it has been activated.

Your query is now resolved.

Should you have any further queries please contact us.

Kind Regards,
Mondo Team
's update20 Dec 2018, 15:36
Reviewer Update
I'm really not impressed with you!!! After waiting so long for my device and after my complaint you (via Kimona Pillay) were very quick to help and I got my device. You guys stuffed up again by selling me a single sim device but I know Telkom only sells dual sim devices. After long discussions I had to cancel the contract. Now I've been waiting for 2 days for the courier company to come and lift up the device so that the contract can be cancelled and I can eventually go and look for a dual sim device. If only I knew it was going to be like this...
Mondo
Mondo's reply20 Dec 2018, 15:49
Official
Good Day Cilliers, 

Thank you for raising your query with us.

We sincerely apologize that you have been inconvenienced as a result of this.

We are working on resolving this matter for you.

We will also ensure you are compensated accordingly for the inconvenience caused to you thus far.

Kind Regards,
Mondo Team