GM
Grace M
1 reviews | Active since Jun 2021
02 Feb 2022, 12:46
Bad Bad Bad Service
I am so disappointed by Mondo. They called me weeks back to offer me a cellphone contract. I took 2cellphones but even today am still waiting for delivery. They are uncontactable I cant track anything. If they make it difficult like this to have contact with them how can we trust them with our monies as well. Ay their service is ***. I regret ever trusting them with my personal details. They dont even deserve a star.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
02 Feb 2022, 13:03Good day Grace,
Thank you for taking the time to write to us about your delivery query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178662
Regards,
The Mondo Team
Thank you for taking the time to write to us about your delivery query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178662
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 13:03
Official
Good day Grace,
Thank you for taking the time to write to us about your delivery query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178662
Regards,
The Mondo Team
Thank you for taking the time to write to us about your delivery query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO178662
Regards,
The Mondo Team
Mondo's replyOfficial
02 Feb 2022, 13:25Hi Grace,
Trust you are well.
Please note that an admin fee will be deducted before you receive delivery.
Delivery is done within 7-14 working days after the admin fee is deducted.
Regards,
The Mondo Team
Trust you are well.
Please note that an admin fee will be deducted before you receive delivery.
Delivery is done within 7-14 working days after the admin fee is deducted.
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 13:25
Official
Hi Grace,
Trust you are well.
Please note that an admin fee will be deducted before you receive delivery.
Delivery is done within 7-14 working days after the admin fee is deducted.
Regards,
The Mondo Team
Trust you are well.
Please note that an admin fee will be deducted before you receive delivery.
Delivery is done within 7-14 working days after the admin fee is deducted.
Regards,
The Mondo Team