TJ
Thamsi J
1 reviews | Active since Mar 2023
14 Mar 2023, 08:58
BAD BAD
The worst service by FAR! Waited more than 3 weeks for them to call me for the phone i had app**** for. Got approved, waited another 3 weeks back and forth with them to get the phone, debi-check accepted 28th Feb, today is 14th March I am told my order is cancelled! How frustrating!
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Replies (1)
Mondo's replyOfficial
14 Mar 2023, 09:15 Good day Thamsi,
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Please note that we are currently looking into your query to find out the reason why the order was returned to the MTN warehouse by DSV.
Kindly note that due to the order being returned, the application was automatically cancelled.
We can send your details to the sales team to get in touch with you in order to process a new application. Kindly advise if we may go ahead with this.
Your Case Number is: RCO364032
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Please note that we are currently looking into your query to find out the reason why the order was returned to the MTN warehouse by DSV.
Kindly note that due to the order being returned, the application was automatically cancelled.
We can send your details to the sales team to get in touch with you in order to process a new application. Kindly advise if we may go ahead with this.
Your Case Number is: RCO364032
Regards,
The Mondo Team
Mondo's reply14 Mar 2023, 09:15
Official
Good day Thamsi,
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Please note that we are currently looking into your query to find out the reason why the order was returned to the MTN warehouse by DSV.
Kindly note that due to the order being returned, the application was automatically cancelled.
We can send your details to the sales team to get in touch with you in order to process a new application. Kindly advise if we may go ahead with this.
Your Case Number is: RCO364032
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Please note that we are currently looking into your query to find out the reason why the order was returned to the MTN warehouse by DSV.
Kindly note that due to the order being returned, the application was automatically cancelled.
We can send your details to the sales team to get in touch with you in order to process a new application. Kindly advise if we may go ahead with this.
Your Case Number is: RCO364032
Regards,
The Mondo Team