BN
Bongi N
1 reviews | Active since May 2021
02 Nov 2023, 09:47
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Rewards Co and Mondo phoned me regarding my MTN data contract renewal. The lady I spoke to never explained everything on the phone. The whole of October I struggled to use the data I paid for. First the upgrade fee was not communicated to me only the monthly instalment. Now I can't use my data like I did with the previous contract. MTN cannot assist and Rewards Co or Mondo is as useless. They don't attention to such issues.
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Replies (1)Mondo's replyOfficial
02 Nov 2023, 10:08Hi Bongi,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
An investigation has been logged and feedback will be provided.
Your Case Number is:RCO448156.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
An investigation has been logged and feedback will be provided.
Your Case Number is:RCO448156.
Regards,
The Mondo Team
Mondo's reply02 Nov 2023, 10:08
Official
Hi Bongi,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
An investigation has been logged and feedback will be provided.
Your Case Number is:RCO448156.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
An investigation has been logged and feedback will be provided.
Your Case Number is:RCO448156.
Regards,
The Mondo Team
