Awful service to rectify THEIR mistake

<p>I do not usually buy things over the phone, and this company reminded me why.</p> <p> </p> <p>At first, I had wonderful service from a sweet, competent young telesales lady. This is the only reason why I took the deal.</p> <p> </p> <p>When it came to organising delivery of the package the women who spoke to me was very rude, she called me during a meeting and spoke to me as though I had irritated her by picking up the phone and did not even ask if it was a convenient time to talk, which it was not. Upon recieving the package, I discovered that they sent me a cell phone instead of a router. I reported the problem immediately and was told that it would take 5 to 7 working days for the investigation to take place. </p> <p> </p> <p>Yesterday was day 7 and still I recieved no feedback. When I called to enquire I was told 'ma'am they would have notified you that the turn around time is 21 days'. In other words, I was **** to. When realising the seriousness of my case, she promised that she would get the investigators to fastrack my case and get back to me by this afternoon at the latest.</p> <p> </p> <p>Surprise surprise... No call was received from them. So I called to enquire once more. They've promised the same thing that they did yesterday... so we'll have to wait and see and probably be disappointed once more.</p> <p> </p> <p>All I want to do is cancel this whole thing before any debit order goes off, which they will probably make me jump through hoops to reverse, and they won't let me. They are dragging out this investigation as long as possible so that it goes over to April. The phone call that they have to listen to only lasted 30 minutes, so why has it taken 2 weeks to complete this simple task? </p> <p> </p> <p>So as a warning... if someone from Mondo Mobile calls you to sell you something and they seem really sweet, just remember that the team behind them are incompetant, rude, ***** who will tell you anything to get money out of you. Just another day time **** being run in South Africa as far as I am concerned.</p>