KM
Kyle M
1 reviews | Active since Jul 2011
13 Dec 2022, 17:40
Awful service
Most awful service and arrogant attitude. Been waiting for an upgrade for about 3 weeks now after they first declined it for no reason. Now been waiting another week and no sign of anything forthcoming. I’m out of the country from Saturday but they done seem to give a rats ass.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
13 Dec 2022, 18:36 Hi Kyle,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO317970.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO317970.
Regards,
The Mondo Team
Mondo's reply13 Dec 2022, 18:36
Official
Hi Kyle,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO317970.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO317970.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Dec 2022, 15:11Hi Kyle,
Trust you are well.
Please note that your recent MTN application is currently in-progress. To finalize the application, MTN requires a SAFPS clearance letter.
Kindly click on the below link to obtain this letter and send the document to *** and to ***.
Once we receive the document, we will submit this to MTN and finalize the application.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application is currently in-progress. To finalize the application, MTN requires a SAFPS clearance letter.
Kindly click on the below link to obtain this letter and send the document to *** and to ***.
Once we receive the document, we will submit this to MTN and finalize the application.
Regards,
The Mondo Team
Mondo's reply14 Dec 2022, 15:11
Official
Hi Kyle,
Trust you are well.
Please note that your recent MTN application is currently in-progress. To finalize the application, MTN requires a SAFPS clearance letter.
Kindly click on the below link to obtain this letter and send the document to *** and to ***.
Once we receive the document, we will submit this to MTN and finalize the application.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application is currently in-progress. To finalize the application, MTN requires a SAFPS clearance letter.
Kindly click on the below link to obtain this letter and send the document to *** and to ***.
Once we receive the document, we will submit this to MTN and finalize the application.
Regards,
The Mondo Team
KM
Kyle M's updateReviewer Update
14 Dec 2022, 15:28This document was already provided on 6 December. Now you want me to provided it again? This is really **** poor service.
KM
Kyle M's update14 Dec 2022, 15:28
Reviewer Update
This document was already provided on 6 December. Now you want me to provided it again? This is really **** poor service.
Mondo's replyOfficial
19 Dec 2022, 10:11Hi Kyle,
We do apologize for the inconvenience caused.
This has been sent to the relevant team for urgent assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
This has been sent to the relevant team for urgent assistance.
Regards,
The Mondo Team
Mondo's reply19 Dec 2022, 10:11
Official
Hi Kyle,
We do apologize for the inconvenience caused.
This has been sent to the relevant team for urgent assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
This has been sent to the relevant team for urgent assistance.
Regards,
The Mondo Team
KM
Kyle M's updateReviewer Update
05 Jan 2023, 10:49And the atrocious service continues. Please take you application and shove it where the sun doesn’t shine
KM
Kyle M's update05 Jan 2023, 10:49
Reviewer Update
And the atrocious service continues. Please take you application and shove it where the sun doesn’t shine
Mondo's replyOfficial
11 Jan 2023, 13:21Hi Kyle,
Trust you are well.
Please note that there is a current stock delay with the selected device for your application.
Once stock is received, your application will be finalized.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a current stock delay with the selected device for your application.
Once stock is received, your application will be finalized.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply11 Jan 2023, 13:21
Official
Hi Kyle,
Trust you are well.
Please note that there is a current stock delay with the selected device for your application.
Once stock is received, your application will be finalized.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a current stock delay with the selected device for your application.
Once stock is received, your application will be finalized.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Feb 2023, 09:26Hi Kyle,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply07 Feb 2023, 09:26
Official
Hi Kyle,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team