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Buhle M

1 reviews | Active since Sept 2022

08 Mar 2023, 09:54

Awful service!

I am sick of Mondo! I cancelled a data contract last year. The service consultant that assisted me were awful! I put the cancellation request within the cooling off period, I paid for the data I had used, now they expect me to pay a cancellation fee even though I cancelled within the cooling off period. I have been calling them since last year September, yet they’re still getting tax invoices monthly, because they want me to pay the cancellation fee. This has negatively affected my credit score and I am livid about this! 😡

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Replies (3)
Mondo
Mondo's reply08 Mar 2023, 09:57
Official
Good day Buhle,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO265382

Regards,
 
The Mondo Team

Mondo
Mondo's reply11 Mar 2023, 14:50
Official
Hi Buhle,

Trust you are well.

Please note that an urgent credit request has been sent to MTN.

We are currently awaiting feedback from MTN.

We do apologize for the delay.

Regards,

The Mondo Team
Mondo
Mondo's reply28 Mar 2023, 10:28
Official
Good Day,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team