MR
MARTHA R
1 reviews | Active since Mar 2023
09 Mar 2023, 06:54
Awful & Rogue customer service
After paying uniterupted for 24 months,Mondo sales agent ******* me into taking another contract and when I call to cancel my contract within the 7 days cancellation period,I receive no call from their cancellation team. I WILL not pay the contract,I'll dispute in court if I have to,this is *********ing!! Sick & disgusted at Mondo!!!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
09 Mar 2023, 08:29Good day Martha,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO358726
Regards,
The Mondo Team
Mondo's reply09 Mar 2023, 08:29
Official
Good day Martha,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO358726
Regards,
The Mondo Team
Mondo's replyOfficial
11 Mar 2023, 15:10Hi Martha,
Trust you are well.
Please note that your Telkom cancellation is in-progress.
We will send you an email once the cancellation is done.
We do apologize for the delay.
Have a great weekend.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is in-progress.
We will send you an email once the cancellation is done.
We do apologize for the delay.
Have a great weekend.
Regards,
The Mondo Team
Mondo's reply11 Mar 2023, 15:10
Official
Hi Martha,
Trust you are well.
Please note that your Telkom cancellation is in-progress.
We will send you an email once the cancellation is done.
We do apologize for the delay.
Have a great weekend.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is in-progress.
We will send you an email once the cancellation is done.
We do apologize for the delay.
Have a great weekend.
Regards,
The Mondo Team
Mondo's replyOfficial
22 Mar 2023, 10:54Hi Martha,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 10:54
Official
Hi Martha,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team