AH
Andrew H

1 reviews | Active since Oct 2021

29 Oct 2021, 09:10

Awful company. Do not use them.

Amazing staff. Awkward clunky disgusting service. I will avoid buying anything from this company. 1st they delivered the wrong product. Then after logging the cancelation within the cooling off period, they billed me. After calling again and cancelling again, i was told two days. A month later and I was billed again. Reasons were that a 'cancellation fee' needed to be paid. Thats two and a half months, still waiting.... oh and apparently I need to proove that I was debited before they will refund me... absolute dog show, fronted by excellent customer care agents.

0
Replies (2)
Mondo
Mondo's reply29 Oct 2021, 09:18
Official
Hi Andrew,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO147215
 
Regards,
 
The Mondo Team
AH
Andrew H's update18 Oct 2023, 07:53
Reviewer Update
No one ever contacted me...