OM
Oleboge M
1 reviews | Active since Mar 2013
10 Mar 2022, 10:40
Awful
Terrible service. I had to constantly call to get updates on my contract upgrade. it is now almost a month since my upgrade has been approved and I have not yet received my device, nor have I been told why.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
10 Mar 2022, 11:02Good day Oleboge,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196258
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196258
Regards,
The Mondo Team
Mondo's reply10 Mar 2022, 11:02
Official
Good day Oleboge,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196258
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196258
Regards,
The Mondo Team
Mondo's replyOfficial
04 Apr 2022, 20:34Hi Oleboge,
Trust you are well.
As per our records, you have received delivery.
Your query will now be resolved.
We do apologize for our delayed response.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, you have received delivery.
Your query will now be resolved.
We do apologize for our delayed response.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply04 Apr 2022, 20:34
Official
Hi Oleboge,
Trust you are well.
As per our records, you have received delivery.
Your query will now be resolved.
We do apologize for our delayed response.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, you have received delivery.
Your query will now be resolved.
We do apologize for our delayed response.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
OM
Oleboge M's updateReviewer Update
04 Apr 2022, 20:41I'm still not happy. My device was delivered late and I was not able to claim my promotional device from Samsung. Now I'm stuck with this single device instead of the two devices that I had initially expected to receive. But hey, you delivered the device so I must be glad about that... See me again ordering online
OM
Oleboge M's update04 Apr 2022, 20:41
Reviewer Update
I'm still not happy. My device was delivered late and I was not able to claim my promotional device from Samsung. Now I'm stuck with this single device instead of the two devices that I had initially expected to receive. But hey, you delivered the device so I must be glad about that... See me again ordering online
OM
Oleboge M's updateReviewer Update
29 Apr 2022, 15:54I have done that, they referred me to Samsung. They requested that I send documents for proof of purchase and delivery. Actually you know what, never mind. This is not going to help in anyway
OM
Oleboge M's update29 Apr 2022, 15:54
Reviewer Update
I have done that, they referred me to Samsung. They requested that I send documents for proof of purchase and delivery. Actually you know what, never mind. This is not going to help in anyway
Mondo's replyOfficial
03 May 2022, 15:05Hi Oleboge,
Please note that we have sent you an email with your MTN POD & Contract Agreement attached.
Regards,
The Mondo Team
Please note that we have sent you an email with your MTN POD & Contract Agreement attached.
Regards,
The Mondo Team
Mondo's reply03 May 2022, 15:05
Official
Hi Oleboge,
Please note that we have sent you an email with your MTN POD & Contract Agreement attached.
Regards,
The Mondo Team
Please note that we have sent you an email with your MTN POD & Contract Agreement attached.
Regards,
The Mondo Team
OM
Oleboge M's updateReviewer Update
05 May 2022, 10:19I am not sure why you did that as I indicated that I had already sent the documents to Samsung. If you want to assist, get them to give me the promotional device. Otherwise just accept that you messed up and do better for others. As for me, I will not be using your service again.
OM
Oleboge M's update05 May 2022, 10:19
Reviewer Update
I am not sure why you did that as I indicated that I had already sent the documents to Samsung. If you want to assist, get them to give me the promotional device. Otherwise just accept that you messed up and do better for others. As for me, I will not be using your service again.
Mondo's replyOfficial
27 May 2022, 10:45Hi Oleboge,
We do apologize for the inconvenience caused.
Please note that this was a promotion that was done through MTN & Samsung.
You may contact Samsung for further assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Please note that this was a promotion that was done through MTN & Samsung.
You may contact Samsung for further assistance.
Regards,
The Mondo Team
Mondo's reply27 May 2022, 10:45
Official
Hi Oleboge,
We do apologize for the inconvenience caused.
Please note that this was a promotion that was done through MTN & Samsung.
You may contact Samsung for further assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Please note that this was a promotion that was done through MTN & Samsung.
You may contact Samsung for further assistance.
Regards,
The Mondo Team