1 reviews | Active since Aug 2021
AWEFUL EXPERIENCE
The service I have received from MONDO Telecommunications has been repulsive. I have been calling to request for a cancellation for over a month now and still nothing. Not one of their service consultants is proactive enough to escalate the query instead they are blaming MTN. Although I have called in multiple times, none of them have even bothered to email or call me to update instead it seems they don't do anything until I contact them. My account will be debited for the 2nd time now for a product I have cancelled over 30 days ago. This is the most frustrating experience I have had with a service provider. If you are looking to take a contract, rather go directly to the network provider. When it comes to fixing customer queries, Mondo takes no accountability but pushes the blame.
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
As per our records, your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO144827
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
As per our records, your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO144827
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in progress and we have escalated this to the MTN cancellations department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in progress and we have escalated this to the MTN cancellations department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team