NP
Nathano P
1 reviews | Active since Feb 2018
09 May 2023, 09:16
Awaiting refund!
I’m so ****ed with Mondo, I’ve logged an inquiry on the 22/03/2023 regarding a refund for ref RCO369125.
I was told to provide my banking details, sent the bank statement to them.
18/04/2023 - Kindly be advised, as per the system a credit was submitted. *** Kind Regards, The Mondo Team-Chanelle
04/05/2023 - I sent an email regarding my reimbur*****t and yet nothing received.
Today the 09/05/2023 still haven’t received an email or payment. I mean it’s been 2 months and yet no payment.
Please respond asap as my patience is done.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
09 May 2023, 09:19Good day Nathano,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO391686
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO391686
Regards,
The Mondo Team
Mondo's reply09 May 2023, 09:19
Official
Good day Nathano,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO391686
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO391686
Regards,
The Mondo Team
NP
Nathano P's updateReviewer Update
12 May 2023, 09:03It’s been 48 working hours, still no refund, no representative contacted me, no feedback. I can’t keep wasting my time to call the call centre for my money.
If I’m not contacted within 24hours, I will take matters further!
If I’m not contacted within 24hours, I will take matters further!
NP
Nathano P's update12 May 2023, 09:03
Reviewer Update
It’s been 48 working hours, still no refund, no representative contacted me, no feedback. I can’t keep wasting my time to call the call centre for my money.
If I’m not contacted within 24hours, I will take matters further!
If I’m not contacted within 24hours, I will take matters further!
NP
Nathano P's updateReviewer Update
17 May 2023, 08:01Today is the 17th of May and yet no feedback, please be advise that a complaint will be logged with the ombudsman as this matter is dragging with no feedback.
NP
Nathano P's update17 May 2023, 08:01
Reviewer Update
Today is the 17th of May and yet no feedback, please be advise that a complaint will be logged with the ombudsman as this matter is dragging with no feedback.