AvdZ
Alletia van der Zandt

1 reviews | Active since Sept 2009

27 Jun 2019, 16:43

Avoid Mondo Mobile!They are ************ who misrepresent their products.

Mondo Mobile make dishonest sales calls and misrepresent the product they sell. They intenionally deceive customers. I would recommend avoiding them at any and all cost. They lie and then blame their inability to deliver on Vodacom.

I was contated by a telesales rep from Mondo Mobile who sold me a contract for data. She told me that the data could be transferred to up to fives devices. I signed up for the contract for that reason, and received a new SIM card which I installed. When I tried to share the data on *135#, it was not possible to do so. I contacted Mondo call centre and the rep said said it was not their problem, I had to speak to Vodacom. Vodacom said I had been **** to, my contract does not offer the option of transferring data. I called Mondo Mobile back to ask for assistance, and they said they were experiencing trouble with Vodacom, and that sms's had been sent to inform all affected customers. When I said I did not receive a sms, the supervisor Tyron Murugan said he didn't know why. I have previosly had less than honest treatment with Mondo and I can only say they are liers and cheats. Upon reflection this seems true. They **** to me and deceived me. They took my money under false pretences. How can such an ********* and group persist to do buiness?

0
Replies (7)
Mondo
Mondo's reply27 Jun 2019, 16:51
Official
Good Day Alletia,

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply28 Jun 2019, 16:21
Official
Good Day Alletia ,

Please note that your query is still in progress.

We will keep you updated on the status of this.
 
Kind Regards, 

Mondo Team 
Mondo
Mondo's reply02 Jul 2019, 09:46
Official
Good Day Alletia ,

Please note that we have escalated your query to the network service provider and it is still in progress.

We have attempted contacting you however, we haven't been successful.

We will keep you updated on the status of this.
 
Kind Regards, 

Mondo Team 
Mondo
Mondo's reply05 Jul 2019, 17:00
Official
Good Day Alletia ,

Please note that we have escalated your query to the network service provider and it is still in progress.

We will keep you updated on the status of this.
 
Kind Regards, 

Mondo Team 
Mondo
Mondo's reply11 Jul 2019, 16:31
Official
Good Day Alletia ,

Please note that we have escalated your query to the network service provider and it is still in progress.

We will keep you updated on the status of this.
 
Kind Regards, 

Mondo Team
Mondo
Mondo's reply07 Aug 2019, 09:44
Official
Good Day Alletia,

Please accept our sincere apologies for the inconvenience you have been caused.

Kindly note that you have agreed to keep the contract.

Please forward us the required documentation in order to proceed with the agreed compensation.
 
Kind Regards, 

Mondo Team
Mondo
Mondo's reply07 Aug 2019, 16:14
Official
Good Day Alletia,

As discussed with our consultant, we have submitted your details to our team to arrange for you to be credited.

Your query is now resolved.

Should you have any further queries please email or call us.
 
Kind Regards, 

Mondo Team