Avoid Mondo at all costs.

Calls with your Customer service agents are just a waste of time. Every time they tell me the case has been escalated and it seems like that is where everything gets stuck. Mondo is not the party who is suffering the worsening credit scores or the financial difficulties. You make the mistake and don't care at all how it affects the customer. I could literally not even afford food for 2 months due to your mistake (SINCE JULY almost 6 months just to correct a mistake from your side... a simple cancelation).

I sincerely hope everyone sees these reviews before they get any sort of contact from Mondo.

Just as expected more promises made and nothing delivered. Was contacted by customer service agent who promised feedback by COB yesterday or this morning as the previous message on the review shows and I am yet to hear from Mondo... Glad this proves the service the customers are receiving.

A week has passed with no further follow up. My guess is that Mondo is still waiting for a response since no one at Mondo has the ability to be proactive about an issue that is causing the customer a financial burden. Not one call/mail to update me on the above since the last reply and I will be billed again this month.

After Mondo did not refund me in full I had to pay in a extra R1200 to get my account unsuspended just to be given an invoice from MTN for R24 000.00 for a phone that is sitting in their warehouse. After phoning Mondo customer services (who was supposed to cancel the contract do to their misinformation and mistakes) they told me I was not responsible and they would escalate the matter and phone me back. To no surprise I am still waiting on their call which will never happen because no one at Mondo can be pro active and stick to their promises. I am seriously tired of the incompetence and do not understand how this issue is taking 7 months now to resolve.

My account is about to be suspended AGAIN (4th time now). Where I am losing money since I cannot use my phone for work or personally.

I really wish Mondo never contacted me to begin with... Also don't understand how they got my number in the first place since that would be a violation of the POPI Act.

For anyone reading this thread, Mondo was absolutely useless in resolving this matter along with MTN. My account was suspended multiple times, I was never refunded for the first two debit orders that went off on my account despite that Mondo admitted that it was their mistake. I also had to pay in about 1.2K in Dec to settle the account with MTN. After I was charged just under 24K in Jan neither MTN or Mondo assisted me at all. They kept on blaming and directing me to the each other.

Eventually I went to the ombudsman who in turn directed me to ICASA due to jurisdiction issues and they assisted me on the first call and cleared everything up.