HT
Hi T
1 reviews | Active since Aug 2009
26 Jul 2023, 09:21
Avoid Mondo as there is no Management assistance
No manager will assist when they mess up and you get no feedback or return calls. Since day 1 l have struggled to cancel and to get my billing corrected. They are spamming me with threats and removing money from my account without my consent Yet I OWE THEM NOTHING!
This company is impossible to get hold of to sort out any issues. Emails etc are ignored.. I highly recommend that you avoid them at all costs. DO NOT USE MONDO /REWARDS CO
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Replies (2)0
Replies (2)
Mondo's replyOfficial
26 Jul 2023, 09:49 Hi Hilda,
We sincerely apologize for the way in which the cancellation of your order was managed.
We understand the inconvenience this has caused you. At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.Please know, we're taking urgent action to resolve your complaint. We’ll keep you updated as we go.
Warm Regards,
The Mondo Team
We sincerely apologize for the way in which the cancellation of your order was managed.
We understand the inconvenience this has caused you. At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.Please know, we're taking urgent action to resolve your complaint. We’ll keep you updated as we go.
Warm Regards,
The Mondo Team
Mondo's reply26 Jul 2023, 09:49
Official
Hi Hilda,
We sincerely apologize for the way in which the cancellation of your order was managed.
We understand the inconvenience this has caused you. At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.Please know, we're taking urgent action to resolve your complaint. We’ll keep you updated as we go.
Warm Regards,
The Mondo Team
We sincerely apologize for the way in which the cancellation of your order was managed.
We understand the inconvenience this has caused you. At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.Please know, we're taking urgent action to resolve your complaint. We’ll keep you updated as we go.
Warm Regards,
The Mondo Team
HT
Hi T's updateReviewer Update
26 Jul 2023, 09:53What nonsense! I have been struggling for MONTHS and all your assurances are ****. I am at my wits end, last month you attempted to take R2499 (your typo) from my account when the long returned wifi was just R249 pm. YOUR MISTAKES but my issue because no Manager has the ***** to fix it and too many inept people ignoring emails there and not contacting clients to sort it out.
HT
Hi T's update26 Jul 2023, 09:53
Reviewer Update
What nonsense! I have been struggling for MONTHS and all your assurances are ****. I am at my wits end, last month you attempted to take R2499 (your typo) from my account when the long returned wifi was just R249 pm. YOUR MISTAKES but my issue because no Manager has the ***** to fix it and too many inept people ignoring emails there and not contacting clients to sort it out.