AVOID MONDO

On the 24th July, I received a call with an offer I had accepted and approved the debit order authorisation request while on the call. It's been more than a month of following up with Mondo and MTN as well as with DSV, everytime assuring me that every effort will be made to get me the device. DSV's biometric scanner could not pick up the one thumb and they informed me to reach out to Mondo and MTN to arrange for a MANUAL delivery. The thing is I was ready for that when they eventually delivered after 2 failed attempts, one of which I was informed the driver was 8 minutes away. After a month and a couple of hours gone, still no device. Today, calling back I was informed that the contract had been cancelled and that I am welcome to choose any of the offers on promotion - thing is, none of the promotional items come near the offer. There is really no excuse. I would most definitely NEVER DEAL WITH MONDO, or any other 3rd parties again. Unfortunately I'm stuck with MTN. BY the way, if you have dealt with a 3rd party, the IVR goes in a loop.