IS
Imraan S
1 reviews | Active since Feb 2023
06 Feb 2023, 10:55
Avoid
Lie to you with every phone call... Stay away from them. Every consultant will give you a different story.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
06 Feb 2023, 10:58Good day Imraan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343370
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343370
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Feb 2023, 10:58
Official
Good day Imraan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343370
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343370
Regards,
The Mondo Team
Best regards,
IS
Imraan S's updateReviewer Update
06 Feb 2023, 11:53This is exactly the problem. Everyone is sending an email but nothing happens.
IS
Imraan S's update06 Feb 2023, 11:53
Reviewer Update
This is exactly the problem. Everyone is sending an email but nothing happens.
Mondo's replyOfficial
07 Feb 2023, 10:37Hi Imraan,
Trust you are well.
Please note that as per the MTN system, your recent application reflects as cancelled due to a system error.
You may apply for a deal in-store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the MTN system, your recent application reflects as cancelled due to a system error.
You may apply for a deal in-store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply07 Feb 2023, 10:37
Official
Hi Imraan,
Trust you are well.
Please note that as per the MTN system, your recent application reflects as cancelled due to a system error.
You may apply for a deal in-store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the MTN system, your recent application reflects as cancelled due to a system error.
You may apply for a deal in-store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
21 Feb 2023, 12:08Hi Imraan,
Trust you are well.
Please note that your order is with DSV, however, DSV has advised that you are unable to supply FICA/RICA documentation.
Kindly note that in order to complete a RICA, MTN requires your relevant documents.
FICA/RICA Documentation Required: (at point of delivery)
Original ID + Copy of ID
Proof of Address (not older than 3 months)
You may send us a confirmation email when you have the above documents ready. Once we receive a confirmation, we will advise DSV couriers to reattempt delivery.
Order Number: ***
Regards,
The Mondo Team
Trust you are well.
Please note that your order is with DSV, however, DSV has advised that you are unable to supply FICA/RICA documentation.
Kindly note that in order to complete a RICA, MTN requires your relevant documents.
FICA/RICA Documentation Required: (at point of delivery)
Original ID + Copy of ID
Proof of Address (not older than 3 months)
You may send us a confirmation email when you have the above documents ready. Once we receive a confirmation, we will advise DSV couriers to reattempt delivery.
Order Number: ***
Regards,
The Mondo Team
Best regards,
Mondo's reply21 Feb 2023, 12:08
Official
Hi Imraan,
Trust you are well.
Please note that your order is with DSV, however, DSV has advised that you are unable to supply FICA/RICA documentation.
Kindly note that in order to complete a RICA, MTN requires your relevant documents.
FICA/RICA Documentation Required: (at point of delivery)
Original ID + Copy of ID
Proof of Address (not older than 3 months)
You may send us a confirmation email when you have the above documents ready. Once we receive a confirmation, we will advise DSV couriers to reattempt delivery.
Order Number: ***
Regards,
The Mondo Team
Trust you are well.
Please note that your order is with DSV, however, DSV has advised that you are unable to supply FICA/RICA documentation.
Kindly note that in order to complete a RICA, MTN requires your relevant documents.
FICA/RICA Documentation Required: (at point of delivery)
Original ID + Copy of ID
Proof of Address (not older than 3 months)
You may send us a confirmation email when you have the above documents ready. Once we receive a confirmation, we will advise DSV couriers to reattempt delivery.
Order Number: ***
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
21 Feb 2023, 12:08 Hi Imraan,
Trust you are well.
Please note that your order is with DSV, however, DSV has advised that you are unable to supply FICA/RICA documentation.
Kindly note that in order to complete a RICA, MTN requires your relevant documents.
FICA/RICA Documentation Required:(at point of delivery)
Original ID + Copy of ID
Proof of Address (not older than 3 months)
You may send us a confirmation email when you have the above documents ready. Once we receive a confirmation, we will advise DSV couriers to reattempt delivery.
Order Number: ***
Regards,
The Mondo Team
Trust you are well.
Please note that your order is with DSV, however, DSV has advised that you are unable to supply FICA/RICA documentation.
Kindly note that in order to complete a RICA, MTN requires your relevant documents.
FICA/RICA Documentation Required:(at point of delivery)
Original ID + Copy of ID
Proof of Address (not older than 3 months)
You may send us a confirmation email when you have the above documents ready. Once we receive a confirmation, we will advise DSV couriers to reattempt delivery.
Order Number: ***
Regards,
The Mondo Team
Best regards,
Mondo's reply21 Feb 2023, 12:08
Official
Hi Imraan,
Trust you are well.
Please note that your order is with DSV, however, DSV has advised that you are unable to supply FICA/RICA documentation.
Kindly note that in order to complete a RICA, MTN requires your relevant documents.
FICA/RICA Documentation Required:(at point of delivery)
Original ID + Copy of ID
Proof of Address (not older than 3 months)
You may send us a confirmation email when you have the above documents ready. Once we receive a confirmation, we will advise DSV couriers to reattempt delivery.
Order Number: ***
Regards,
The Mondo Team
Trust you are well.
Please note that your order is with DSV, however, DSV has advised that you are unable to supply FICA/RICA documentation.
Kindly note that in order to complete a RICA, MTN requires your relevant documents.
FICA/RICA Documentation Required:(at point of delivery)
Original ID + Copy of ID
Proof of Address (not older than 3 months)
You may send us a confirmation email when you have the above documents ready. Once we receive a confirmation, we will advise DSV couriers to reattempt delivery.
Order Number: ***
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
05 Apr 2023, 15:49Hi Imraan,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Best regards,
Mondo's reply05 Apr 2023, 15:49
Official
Hi Imraan,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Best regards,