Avinesh of Mondo Customer Care

Sent on behalf of my wife Fatima...

The only reason I'm giving Mondo Customer Care a Five Star rating is only because of one person in the entire company and that person is Avinesh... I have never ever experienced and received such excellent service and assistance from someone. For weeks have I been struggling to get through to Mondo for an update on my application. When I eventually do get through, the person on the other end is either not helpful or rude and most of the times the call is dropped in my ear, leaving me most irritable, angry and frustrated to say the least. When I decided to give it one more try before cancelling the whole application, I phoned about 5 times with no one answering my calls. Eventually, I received a call from someone at Mondo and that person is non other than Avinesh. He introduced himself to me very politely and professional and said he noticed missed calls from my number. I mean seriously, I wasn't expecting a call back from them after my many attempts to reach them.

I gave Avinash a mouthful of my dissatisfied experience with Mondo and attempts to reach them and he just listened to me and yet he managed to calm me down and apologized for my dissatisfaction on behalf of the Mondo. Avinash then started doing what he does best, by doing the actual work of those that previously failed in helping me. After almost an hour on the phone with him, he said I must allow him two days then he will get back to me with proper information and answers. With my recent experience with Mondo, I was a bit sceptical, but because he returned my call and was kind to me and very, very helpful, I decided to give him the benefit of the doubt. Guess what, Avinesh phoned me back on the second day as he promised. He went the extra mile for me and gave me feedback and my application and he also ensure that priority was given to my delivery. Avinash you made my day.

Avinash, I'm not sure what your "daily to do list" looks like, but I'm sure you have an excellent work ethic and commitment to customer care that many of your colleagues, even the rest of the country can learn from. Well done and thank you is the least I can say for the exceptional work and attention you have given me. Keep up the good work you are doing and I pray that the Almighty Grant you success in life and that one day you can have what you always wanted...

To Avinesh's manager, you need to seriously learn from Avinesh on how to deal with customers and what customer service is all about. There is no point in wanting to make money but you don't keep the customers happy that gives you the business...

Out of ALL the employees at Mondo, Avinesh is the leader and shows leadership in customer service.

Thank you Avinesh for your help, you are truly an amazing individual that value your work and customers...

Thank you from FATIMA ABRAHAMS...