Atrocious Service, horrifying really😡😠🤬

I recently upgraded 2 of my vodacom contracts through Mondo and had to return the phones as I was not happy with it. I received sms's saying that they have received the phones and this was over 2 months ago and they STILL HAVE NOT CALLED ME with regards to alternative phones. My premium increased with nearly R600 and I have paid vodacom for two consecutive months now and still dont have any new phones I have contacted both them and Vodacom several times now and every time I am told my matter will be escalated but till today I have not received any correspondence and my matter remains UNRESOLVED but they are quick to debit my account. What makes matters worse this is my second hello Peter review because I did not even receive a call or reason or even an apology from vodacom nor Mondo, just an automated response saying they will contact me. I know now that Vodacom does not CARE OR VALUE THEIR CLIENTS if they partner with organizations such as Mondo whom have demonstrated poor customer relations and unwillingness to help This is absolutely POOR Service for an organization priding themselves of Client service but in reality is non existent. Atrocious Service, horrifying really😡😠🤬