RM
Richard M
1 reviews | Active since May 2021
30 May 2021, 15:03
Atrocious and abominable customer service.
This company Mondo has reputation for hiring *****s, proof of this is my encounter with Thandeka whose people skills were like those of a dung beetle, e.g.impatient, unprofessional and downright disrespectful to her job, as if this was not enough, I had the same encounter with one Thulile. I suspect these sorry excuses for human being are under paid or care very little their jobs much worse for their employer. My approved application was cancelled purely on the basis that I couldn't be contacted, a blatant lie, the phone went dead just when I was providing my ID details.
Helpful (0)
Replies (2)0
Replies (2)Mondo's replyOfficial
31 May 2021, 08:33Hi Richard,
Thank you for taking the time to share your concerns with us about your application request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121454
Many thanks,
The Mondo Team
Thank you for taking the time to share your concerns with us about your application request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121454
Many thanks,
The Mondo Team
Mondo's reply31 May 2021, 08:33
Official
Hi Richard,
Thank you for taking the time to share your concerns with us about your application request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121454
Many thanks,
The Mondo Team
Thank you for taking the time to share your concerns with us about your application request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121454
Many thanks,
The Mondo Team
Mondo's replyOfficial
02 Jun 2021, 11:16Hi Richard,
Please accept our sincere apologies for the inconvenience you have been caused.
As discussed with our consultant (Kim) please note that your application is cancelled.
You are welcome to reapply online.
Your query is resolved and will be closed.
Should you have any further queries please call or email us.
Many thanks,
The Mondo Team
Please accept our sincere apologies for the inconvenience you have been caused.
As discussed with our consultant (Kim) please note that your application is cancelled.
You are welcome to reapply online.
Your query is resolved and will be closed.
Should you have any further queries please call or email us.
Many thanks,
The Mondo Team
Mondo's reply02 Jun 2021, 11:16
Official
Hi Richard,
Please accept our sincere apologies for the inconvenience you have been caused.
As discussed with our consultant (Kim) please note that your application is cancelled.
You are welcome to reapply online.
Your query is resolved and will be closed.
Should you have any further queries please call or email us.
Many thanks,
The Mondo Team
Please accept our sincere apologies for the inconvenience you have been caused.
As discussed with our consultant (Kim) please note that your application is cancelled.
You are welcome to reapply online.
Your query is resolved and will be closed.
Should you have any further queries please call or email us.
Many thanks,
The Mondo Team
