Asiphe Kepe

Dear Asiphe Kepe you have been incredibly helpful throughout this painful process.

I hope you will forward this email to your superiors so that they know what a valuable asset you are to their team.

I am grateful to you for taking time to understand my frustration then providing me with sufficient information and truthful information. You gave me realistic time frames and you adhered to them and often responded sooner.

You provided feedback when you said you would and did not hesitate to respond to my arbitrary requests.

You are knowledgeable and understanding but throughout very professional.

Thank you for restoring my faith in customer care I hope your organization uses you as a benchmark for service and rewards you for your efforts.

Thank you Asiphe. I truly appreciate it.