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Sibusiso

1 reviews | Active since Jul 2021

10 Jul 2021, 03:06

As per agrement we d...

As per agrement we did on the 8th last month, we made an arrangement of 20GB of data each an evrymonth up until now nothing cames why??

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Replies (4)
Mondo
Mondo's reply10 Jul 2021, 09:25
Official
 Hi   Sibusiso,
 
Thank you for taking the time to write to us about your contract allocation not being correct. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:   RCO127524
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply19 Jul 2021, 09:39
Official
Hi Sibusiso,

Trust you are well.

As per your telephonic discussion with Nicole, kindly note that an urgent investigation request has been escalated to the relevant department.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply23 Jul 2021, 10:53
Official
Hi Sibusiso,

Trust you are well.

Please note that a cancellation has been sent to Telkom.

Once cancellation is done, we will advise you accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply12 Aug 2021, 12:56
Official
Hi Sibusiso,

Please note that our team has attempted contacting you with no success.

Telkom has confirmed that your contract is cancelled.

Your query is now resolved and will be closed.

Should you have any further queries please call or email our team.

Regards,

The Mondo Team