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CL
Claudia L

1 reviews | Active since Aug 2014

12 Jan 2022, 09:39

Approved Contract, MTN ready to debit but no device received going on the second month.

I had app**** for a contract in decemeber, its been approved, it usually takes no more than 8 days I believe for delivery. Its 12 January 2022, nothing.

0
Replies (5)
Mondo
Mondo's reply12 Jan 2022, 09:46
Official
Good day,

Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:  RCO168774 

Regards, 

The Mondo Team
CL
Claudia L's update13 Jan 2022, 12:43
Reviewer Update
Please note I now had to call in because per the above, you guys said someone was going to call me. Which didn't happen. Please note I am not I WILL NOT MAKE FUNDS AVAILABLE FOR A DEVICE I HAVE NOT RECEIVED!
Apparently my order is awaiting stock. I have decided to cancel the application with Zaheera.
CL
Claudia L's update13 Jan 2022, 12:44
Reviewer Update
This is pathetic, why advertise a deal and dont have stock of it.
CL
Claudia L's update14 Jan 2022, 09:53
Reviewer Update
Mondo, why do i keep calling in...and your offline.. no one called me as i decided to cancel my contract.
Mondo
Mondo's reply14 Jan 2022, 15:26
Official
Hi Claudia,

Trust you are well.

We do apologize for the inconvenience caused.

Kindly note that the application which was processed for MTN has been cancelled.

Your query will now be closed.

Regards,

The Mondo Team