Application darkness.
I made an application for a MTN contract, got the call from sales agent, all good and well. The next day got a message from MTN to say my application is on pause awaiting documents. No call from the sales agent, I decided to contact customer care, very helpful lady send me an email what is required. Forwarded the documents, got a reply from a Bot that the documents is received. No further communications. Its now 5 working days later, with little information. The track my application is not working. Not nice being left in the dark.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
16 Sept 2022, 13:13Good day Koos,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO273197
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO273197
Regards,
The Mondo Team
Best regards,
Mondo's reply16 Sept 2022, 13:13
Official
Good day Koos,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO273197
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO273197
Regards,
The Mondo Team
Best regards,
's updateReviewer Update
17 Sept 2022, 11:02And still no customer Care consultant have contact me.... the response is by a bot.
's update17 Sept 2022, 11:02
Reviewer Update
And still no customer Care consultant have contact me.... the response is by a bot.
Mondo's replyOfficial
19 Sept 2022, 10:28Hi Koos,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Have a lovely day further.
Kind Regards,
The Mondo Team
Best regards,
Mondo's reply19 Sept 2022, 10:28
Official
Hi Koos,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Have a lovely day further.
Kind Regards,
The Mondo Team
Best regards,
's updateReviewer Update
20 Sept 2022, 10:25Still no answer..............
's update20 Sept 2022, 10:25
Reviewer Update
Still no answer..............
Mondo's replyOfficial
21 Sept 2022, 09:32Hi Koos,
Trust you are well.
As per the MTN system, your recent application has been cancelled, as requested.
We do apologize for the inconvenience caused regarding your application.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, your recent application has been cancelled, as requested.
We do apologize for the inconvenience caused regarding your application.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,
Mondo's reply21 Sept 2022, 09:32
Official
Hi Koos,
Trust you are well.
As per the MTN system, your recent application has been cancelled, as requested.
We do apologize for the inconvenience caused regarding your application.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, your recent application has been cancelled, as requested.
We do apologize for the inconvenience caused regarding your application.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,