VM
Vuyisile M
1 reviews | Active since Mar 2022
22 Mar 2022, 14:49
Appealing service
Appaling service from Mondo Telecommunications. Was issued 2 x contracts from by Mondo that I did not agree to and these got me into debt with MTN. I queried this and also paid the outstanding amount just to clear my name and asked the account to be closed. That was not done and my credit further got bad. Been speaking with Mondobto fix this issue since Jan and till today this issue has not been fixed. I'm tired of the back and forth with Mondo and MTN.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Mar 2022, 15:07Good day Vuyisile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167328
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167328
Regards,
The Mondo Team
Mondo's reply22 Mar 2022, 15:07
Official
Good day Vuyisile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167328
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167328
Regards,
The Mondo Team
Mondo's replyOfficial
06 Apr 2022, 10:11Hi Vuyisile,
Trust you are well.
Please note that a credit request has been submitted and a credit will reflect in your account at the end of this week.
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that a credit request has been submitted and a credit will reflect in your account at the end of this week.
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 10:11
Official
Hi Vuyisile,
Trust you are well.
Please note that a credit request has been submitted and a credit will reflect in your account at the end of this week.
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that a credit request has been submitted and a credit will reflect in your account at the end of this week.
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team