1 reviews | Active since Jun 2017
"apparent" false confirmation on cancellation request
<p>Mondo had issues with porting my number. later requested I walk in the Telkom store. I then requested they cancell my aaplication and I will decide to either go to Telkom shop to apply in store OR not. I was given verbal confirmation that my cancellation was received</p> <p> </p> <p>Now Telkom debits m y account and Mondo agent tells me I should have been given a ref number. so now I am suppose to know their business processes ???? like its ridiculous. its unthical. pusing sales againt the customers wishes</p>
Good day Rametsi,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
Good day Rametsi,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
Thanks for the help. the lady from your customer care department by the name Kim was very friendly and assited in impressive time.
however the problem is that my money for the first 2 months of this contract of which i was debited is not refundable. this is after a Mondo consulatant verbally confirmed my cancellation and confirmed there was no other fees than the R60/R70 already taken for delievery or whatever.
Yes (Kim) was very helpful. but only after your ***** sales consultant defraduded me. now I am R508.00 short because of this. and I might still have to pay this month's fee. whether pro-rate or in full I will have to see.
Kim's assitance is highly appreciated but it doesnt make your immoral, ******* sales practice acceptable, no thank you.
Thanks for the help. the lady from your customer care department by the name Kim was very friendly and assited in impressive time.
however the problem is that my money for the first 2 months of this contract of which i was debited is not refundable. this is after a Mondo consulatant verbally confirmed my cancellation and confirmed there was no other fees than the R60/R70 already taken for delievery or whatever.
Yes (Kim) was very helpful. but only after your ***** sales consultant defraduded me. now I am R508.00 short because of this. and I might still have to pay this month's fee. whether pro-rate or in full I will have to see.
Kim's assitance is highly appreciated but it doesnt make your immoral, ******* sales practice acceptable, no thank you.
Hi Rametsi,
We have not been successful contacting you, however, we trust that your query has now been resolved.
Should you have any further queries please feel free to contact.
Regards,
Mondo Team
***
Best regards,
Hi Rametsi,
We have not been successful contacting you, however, we trust that your query has now been resolved.
Should you have any further queries please feel free to contact.
Regards,
Mondo Team
***
Best regards,