TJ
Tracy J
1 reviews | Active since Nov 2021
07 Jul 2023, 16:45
APPALLING SERVICE FROM MONDO !!!
I HAVE BEEN CALLING ALL DAY TO TRY AND GET AN APPLICATION CANCELLED, BECAUSE THE CONSULTANT DID NOT INFORM ME THAT I WOULD BE DEBIT R3267 ON MY FIRST ORDER, ON TOP OF THAT SHE PUT THE INCORRECT DEVICE AND INCORRECT DEBIT ORDER DATE. I TRIED CALLING, SENDING MESSAGES TO THIER NON-FUNCTIONAL ROBOTIC WHATSAPP NUMBER AND SENDING AN EMAIL WITH NO LUCK.
Helpful (0)
Replies (1)0
Replies (1)
Mondo's replyOfficial
07 Jul 2023, 17:29Good day Tracy Jura,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO417797
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO417797
Regards,
The Mondo Team
Mondo's reply07 Jul 2023, 17:29
Official
Good day Tracy Jura,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO417797
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO417797
Regards,
The Mondo Team