Appalling service from Mondo

I am absolutely appalled by the service given from every staff member that I have had to deal with, If I could give a 0 star rating I would do so, but unfortunately there has to at least be 1 star.

Someone from Mondo called me on the 8th of February 2022, to upgrade my current MTN contract as it was due for an upgrade. They processed everything on their side and said that I should receive delivery of my device in 7 to 10 working days. On the 14th of Feb, I called in just to find out if there was a tracking number yet with the courier, so I could make arrangements to be at the address for delivery, just to be told over the phone that the order has been cancelled, but it was still reflecting as open on their side.

I have phoned in countless amounts of times, with absolutely no help. I have sent countless amounts of emails, again absolutely zero help from anyone. I have been into the MTN stores, where the sales consultants advised me against doing online upgrades as there is ALWAYS a problem with Mondo, surely this is concerning and should be addressed???!!!!! The sales consultants have tried as hard as I have to get me the help I have been waiting to get, but we have all failed, due to the Mondo sales people not willing to assist. I am tired, frustrated and angry, that I have received this kind of service, and the amount of times I have called and the sales person just ends the call while I am explaining my situation, it is actually disgusting, I would be ashamed. I have been waiting for 45 days to get this sorted, and I have exhausted my options.

If someone at Mondo could take their job seriously and please give your clients the assistance they need, we wouldn't be in this situation.