SK
Sivuyile K
1 reviews | Active since May 2020
29 Dec 2022, 14:28
Appalling service
I have taken a contract with these 2 my details are incorrect I have been advised to go to the store to have this amended at the store they asking me to contact Mondo, I have no Proof of Purchase to take out an insurance for the new phone I have never had an Spencerian like this before from such a company, when you call you get sent from pillar to post, emails get answered after 4 days unbelievable, it is nearly 30 days since I had this on me and I am unable to request a new insurance cover because of you people I wish you can take this phone back it will be pointless for me to have it without insurance. I feel like the lady that dealt with me initially is not customer service trained, I never wanted this phone to begin with I SPECIFICALLY TOLD HER I WANTED A 14 PRO MAX AND SHE DECIDED TO SEND A 14PLUS I TRIED CALLING THEM COUNTLESS TIME AND THEY MADE ME OPEN IT. SHE GOT MY DETAILS WRONG!!!!! LISTEN TO THE CALL BETWEEN ME AND HER I FEEL LIKE NOT PAYING FOR THIS AND YOU GUYS TAKE IT BACK.
Helpful (0)
Replies (11)0
Replies (11)
Mondo's replyOfficial
29 Dec 2022, 15:05Hi Sivuyile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query
Your Case Number is: RCO323805.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query
Your Case Number is: RCO323805.
Regards,
The Mondo Team
Mondo's reply29 Dec 2022, 15:05
Official
Hi Sivuyile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query
Your Case Number is: RCO323805.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query
Your Case Number is: RCO323805.
Regards,
The Mondo Team
Mondo's replyOfficial
29 Dec 2022, 15:14Hi Sivuyile.
As per our conversation, I have logged an investigation on your behalf for your contract dispute.
Once we have feedback, we will provide you with the outcome.
Please find the reference number for the investigation:
RCO323837
Regards,
The Mondo Team
As per our conversation, I have logged an investigation on your behalf for your contract dispute.
Once we have feedback, we will provide you with the outcome.
Please find the reference number for the investigation:
RCO323837
Regards,
The Mondo Team
Mondo's reply29 Dec 2022, 15:14
Official
Hi Sivuyile.
As per our conversation, I have logged an investigation on your behalf for your contract dispute.
Once we have feedback, we will provide you with the outcome.
Please find the reference number for the investigation:
RCO323837
Regards,
The Mondo Team
As per our conversation, I have logged an investigation on your behalf for your contract dispute.
Once we have feedback, we will provide you with the outcome.
Please find the reference number for the investigation:
RCO323837
Regards,
The Mondo Team
SK
Sivuyile K's updateReviewer Update
11 Jan 2023, 13:33Good day
I spoke with an agent recently inquiring about this complaint I have made, we agreed on the call that I will wait for a manager called based on the resolution she proposed for the agent that Blatantly **** to me about the upgrade and the contract in general.
This is what I want to be done
1. Cancel my direct debit with immediate effect
2. I am not happy with the proposed solution reason I needed a manager call is for me to say what I want
3. Remove this account from my credit profile this should have not been added till the issue is resolved.
I WANT THIS DIRECT DEBIT TO BE CANCELLED.
I spoke with an agent recently inquiring about this complaint I have made, we agreed on the call that I will wait for a manager called based on the resolution she proposed for the agent that Blatantly **** to me about the upgrade and the contract in general.
This is what I want to be done
1. Cancel my direct debit with immediate effect
2. I am not happy with the proposed solution reason I needed a manager call is for me to say what I want
3. Remove this account from my credit profile this should have not been added till the issue is resolved.
I WANT THIS DIRECT DEBIT TO BE CANCELLED.
SK
Sivuyile K's update11 Jan 2023, 13:33
Reviewer Update
Good day
I spoke with an agent recently inquiring about this complaint I have made, we agreed on the call that I will wait for a manager called based on the resolution she proposed for the agent that Blatantly **** to me about the upgrade and the contract in general.
This is what I want to be done
1. Cancel my direct debit with immediate effect
2. I am not happy with the proposed solution reason I needed a manager call is for me to say what I want
3. Remove this account from my credit profile this should have not been added till the issue is resolved.
I WANT THIS DIRECT DEBIT TO BE CANCELLED.
I spoke with an agent recently inquiring about this complaint I have made, we agreed on the call that I will wait for a manager called based on the resolution she proposed for the agent that Blatantly **** to me about the upgrade and the contract in general.
This is what I want to be done
1. Cancel my direct debit with immediate effect
2. I am not happy with the proposed solution reason I needed a manager call is for me to say what I want
3. Remove this account from my credit profile this should have not been added till the issue is resolved.
I WANT THIS DIRECT DEBIT TO BE CANCELLED.
Mondo's replyOfficial
11 Jan 2023, 13:43Hi Sivuyile,
Trust you are well.
We have escalated your query to the relevant department.
Regards,
The Mondo Team
Trust you are well.
We have escalated your query to the relevant department.
Regards,
The Mondo Team
Mondo's reply11 Jan 2023, 13:43
Official
Hi Sivuyile,
Trust you are well.
We have escalated your query to the relevant department.
Regards,
The Mondo Team
Trust you are well.
We have escalated your query to the relevant department.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jan 2023, 09:51Hi Sivuyile,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that we can only cancel the direct debit, once the device you received is collected and cancelled.
Only once the above is done, then we can process the correct deal for you.
You may send your collection address to *** and we will arrange an urgent collection to be done.
Once your device is collected and returned to the MTN warehouse, a cancellation will be done.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that we can only cancel the direct debit, once the device you received is collected and cancelled.
Only once the above is done, then we can process the correct deal for you.
You may send your collection address to *** and we will arrange an urgent collection to be done.
Once your device is collected and returned to the MTN warehouse, a cancellation will be done.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply14 Jan 2023, 09:51
Official
Hi Sivuyile,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that we can only cancel the direct debit, once the device you received is collected and cancelled.
Only once the above is done, then we can process the correct deal for you.
You may send your collection address to *** and we will arrange an urgent collection to be done.
Once your device is collected and returned to the MTN warehouse, a cancellation will be done.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that we can only cancel the direct debit, once the device you received is collected and cancelled.
Only once the above is done, then we can process the correct deal for you.
You may send your collection address to *** and we will arrange an urgent collection to be done.
Once your device is collected and returned to the MTN warehouse, a cancellation will be done.
Have a good day further.
Regards,
The Mondo Team
SK
Sivuyile K's updateReviewer Update
15 Feb 2023, 15:17Good day
I have been waiting for the courier company to contact me regarding collection of the device.
They did not call me yet kindly liaise with them regarding contacting me regarding the collection.\
Regards
I have been waiting for the courier company to contact me regarding collection of the device.
They did not call me yet kindly liaise with them regarding contacting me regarding the collection.\
Regards
SK
Sivuyile K's update15 Feb 2023, 15:17
Reviewer Update
Good day
I have been waiting for the courier company to contact me regarding collection of the device.
They did not call me yet kindly liaise with them regarding contacting me regarding the collection.\
Regards
I have been waiting for the courier company to contact me regarding collection of the device.
They did not call me yet kindly liaise with them regarding contacting me regarding the collection.\
Regards
Mondo's replyOfficial
16 Feb 2023, 08:19Hi Sivuyile,
Trust you are well.
Thank you for the above response.
Please note that a follow-up on collection has been sent to DSV couriers.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that a follow-up on collection has been sent to DSV couriers.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply16 Feb 2023, 08:19
Official
Hi Sivuyile,
Trust you are well.
Thank you for the above response.
Please note that a follow-up on collection has been sent to DSV couriers.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that a follow-up on collection has been sent to DSV couriers.
We do apologize for the delay.
Regards,
The Mondo Team
SK
Sivuyile K's updateReviewer Update
08 Mar 2023, 16:10Your courier company still has not collected the phone, they have been inconveniencing me I bring the phone with to work and they dont come on the agreed date, they come at thier own time, I am exhausted by this guys really I do not want this phone can I drop it off at an mtn outlet then they collect from there or you guys give me a ref to give to the store assistance?
SK
Sivuyile K's update08 Mar 2023, 16:10
Reviewer Update
Your courier company still has not collected the phone, they have been inconveniencing me I bring the phone with to work and they dont come on the agreed date, they come at thier own time, I am exhausted by this guys really I do not want this phone can I drop it off at an mtn outlet then they collect from there or you guys give me a ref to give to the store assistance?
SK
Sivuyile K's updateReviewer Update
13 Mar 2023, 16:29Good day
Can I please get an update for the refund?
Can I please get an update for the refund?
SK
Sivuyile K's update13 Mar 2023, 16:29
Reviewer Update
Good day
Can I please get an update for the refund?
Can I please get an update for the refund?
SK
Sivuyile K's updateReviewer Update
21 Mar 2023, 17:33Good day
Can I please get an update for the refund?
I have received your statement and I have informed you guys I no longer a customer of yours.
Please make sure you process the refund for the amounts I paid.
And I have been waiting for a call back since last week.
Can I please get an update for the refund?
I have received your statement and I have informed you guys I no longer a customer of yours.
Please make sure you process the refund for the amounts I paid.
And I have been waiting for a call back since last week.
SK
Sivuyile K's update21 Mar 2023, 17:33
Reviewer Update
Good day
Can I please get an update for the refund?
I have received your statement and I have informed you guys I no longer a customer of yours.
Please make sure you process the refund for the amounts I paid.
And I have been waiting for a call back since last week.
Can I please get an update for the refund?
I have received your statement and I have informed you guys I no longer a customer of yours.
Please make sure you process the refund for the amounts I paid.
And I have been waiting for a call back since last week.
Mondo's replyOfficial
28 Mar 2023, 09:34Good Day Sivuyile,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***& SR# ***
Adjustment Number: MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***& SR# ***
Adjustment Number: MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 09:34
Official
Good Day Sivuyile,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***& SR# ***
Adjustment Number: MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***& SR# ***
Adjustment Number: MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team