Appalling service,

Item: Mondo
Rating: 1
Author: Ghaleel A

Appalling service, I've been waiting for a call from the sales team for over a week. I was told by your advisors that i was preapproved and that someone would contact me. I've called your contact centers multiple times and no one could help, they just keep escalating , but nothing gets done

Helpful (0)

Replies (2)

Mondo's replyOfficial

24 Apr 2023, 12:02

Good day Ghaleel,

Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the relevant department for urgent assistance.

Your Case Number is: RCO376966

Regards,

The Mondo Team

Mondo's reply24 Apr 2023, 12:02

Official

Mondo's replyOfficial

05 May 2023, 14:45

Hi Ghaleel,

Trust you are well.

Please note that the sales team has confirmed that there are no iPhone 13 deals in stock currently.

You may apply in-store for the above device.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team

Mondo's reply05 May 2023, 14:45

Official