( Appalling service )

I am a frustrated customer of Mondo. I am paying for a cell phone that I do not have. I received a faulty cell phone on the 29 October 2018 and I called Mondo to collect the cell phone within two days. The cell phone was collected on the 31 October 2018 for repairs and they promised that if the fault is reported with in 7 days they will replace the device . I have not used the cell phone even made or received one call on it or just send and sms or please call me.

But now I was informed to pay Bradiar Repairs R850 for repairs done on the cell phone and however they are still debiting my account monthly R200 for the cell phone that I do not have nor used.

When I call them they told me to contact Bradiar Repairs and when I contacted Bradier repairs no one respond and for my monthly debit order Mondo Consultants refered me to Telkom Consultants as they are responsible for the debit order and Telkom consultant refered me to Mondo ( Passing the bug) and states that Mondo is contracted to them and I must first deal with Mondo. Mondo consultants always refer me to Bradiar Repairs.

Dead end as no one is answering the phone that side its only the voice prompt that go round and circle.

Monthly my hard earned money is always debited by Telkom. I have sent endless email to Telkom consultant with the proof that the device was collected but still no feedback regarding this.

Paying for a contract cell phone that one does not even have